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Co-Creation leads to ServiceNow process automation at Banco CTT
Banco CTT came from the natural evolution of financial services that were already being provided by CTT based on a value proposition of simplicity, transparency, and proximity.
To reflect an increase in the number of customers and operations maintaining the same level of service and preventing internal costs from escalating.
- Automation of processes
- Standardization of processes
- The recent implementation of the pilot project allowed improvements in terms of UX
- Thanks to new efficiencies, employees are now more available for more complex and bulky processes
- The organization thus offers its customers a more digital, responsive and secure journey