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Lowell
Standardising and industrialising a complex IT estate
Customer
Lowell is one of Europe’s largest credit management companies and has a mission to make credit work better for all.
Challenge
After a history of mergers and acquisitions, Lowell was left with a patchwork of IT capability over 9 different countries, which did not support plans for further growth and better customer service
Solution
- Fujitsu Service Desk
- Fujitsu AI-based Social Command Center service automation
- Fujitsu Hybrid IT and multi-cloud orchestration
- Fujitsu Network & Applications support
Outcomes
- A transformed operating model across 9 European countries
- A rationalized application service to drive down cost to serve
- Managed security services help Lowell comply with stringent financial services audit and compliance requirements
- AI and machine learning for greater customer insight and flexibility
