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The Fujitsu Difference
Why buy scanner service from Fujitsu?
- Receive Fast-track support from the Technical Assistance Center (“TAC”) of the manufacturer, including Remote Desktop Support Sessions to assist customers who are less expert in PC’s and Software. Our trained support staff have the latest technical information available from product development & engineering teams.
- Online Support Ticketing System for use by the end user, reseller or distributor to open a support case.
- Online Status and Certificates for purchased Service Plans.
- Our technicians have access to the latest Software, Hardware & Firmware updates that provide enhanced features, performance enhancements and improvements.
- Guarantee that the engineer servicing or repairing your product is qualified to repair that model, is supported directly by Fujitsu’s Product Specialist team and has access to Fujitsu’s advanced diagnostic tools, technical documentation and updates. All repair data is checked and quality controlled by us, the manufacturer.
- Guarantee that the engineer will visit with a fully equipped spare parts kit on the first visit, with the target to repair first time.
- Guarantee that we will provide periodic product updates in the form of firmware updates and enhanced hardware parts. These updates add new features and/or improve the performance of the original product. These will be fitted during Preventative Maintenance visits, whilst the scanner is covered by Service from Fujitsu (Service Plan including Preventative Maintenance must be purchased to receive these updates).
- Guarantee that we use genuine brand new/unused spare parts.
- Peace of mind that we won’t let you down. If we cannot fix your scanner, we will replace it with a like-for-like unit.