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Retail Solutions - Intelligent Support

Intelligent Support
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Fujitsu retail technology - intelligent services that maintain end-to-end customer experiences

Today high street retailers rely heavily on in-store technology to provide increased choice and deliver real-time customer experiences. While the use of technology is enabling retailers to better understand their customers and deliver a seamless in-store experience, it’s also increasing the need for more involved support services.

Implementing the right retail technology is just the first step in delivering a seamless experience. With customer loyalty being based on the entire journey and not just one touch point, any journey that’s broken can alter the perception of your brand and impact customer retention. Ensuring high availability of in-store IT systems through service support, is therefore critical to maintaining the customer journey and ensuring your brand’s reputation.

Our Forgotten Shop Floor research revealed that gaps in in-store technology can significantly impact the loyalty of customers:

Forgotten Shop Floor Statistics

Protecting your in-store technology with Intelligent Support

End-to-end intelligent support transforming the customer experience

Supporting in-store technology in retail

Download the Whitepaper

White Paper: Proactive & Predictive: The intelligent approach to maximising uptime

The ‘always-on’ economy demands ‘always-on’ enterprises. That puts a lot of pressure on technology. Whether it’s a production line making cars or a retail store with thousands of till-points, there is no time for downtime…everything must work.

Download our whitepaper to find out more about our approach to Intelligent Engineering and how it can benefit your business.

Download the Whitepaper

Intelligent Support

Rethinking the traditional retail IT and support service model

High dependence on retail technology solutions means that systems down-time can have a detrimental impact on your customer experience and reputation. Which is why at Fujitsu, we have developed a solution that combines intelligent engineering under pinned by analytics with our next generation service desk to deliver intelligent end-to-end support.

Our intelligent service is predictive, automated, informed and proactive. It services all technology, anytime and in anyplace, and can maintain the delivery of a single end-to-end in-store customer led experience and engage staff.

  • Predictive – we detect systems instability before store and central operations are disrupted.
  • Automated – we use intuitive diagnostics and augmented reality technology to enable you to fix problems yourself.
  • Informed – we provide you with all the information you need to manage the aftermath after a problem is fixed.
  • Proactive – we learn from the problems that occur and prevent them from happening again.

Why choose Fujitsu retail technology solutions?

We have over 30 years of experience delivering technology, services and solutions to retailers around the globe, and worldwide over 82,000 stores use our retail solutions every day.

With vast experience in retail digitalisation, we understand that delivering an in-store customer experience is not just about investing in technology, it’s equally about investing in support services that can keep technology running with minimal disruption.

We are experts in intelligent thinking and deliver support services that meet retailers’ business needs and maintain the delivery of customer centric technology.

‘Bad tech is worse than no tech… The intelligent solution is a form of retail IT support which is best for customer experience and best for employees’. Read blog article

Find out more about our retail solutions and services

Meet Digi

Smarter In-store Technology

A new digital technology in-store needs care and support to thrive in the tough retail operational environment. Meet Digi to help you realise the benefits and overcome the challenges.


Fujitsu Market Place

We enable you to deliver a consistent and seamless multi-channel customer buying experience. With our help, you can simplify processes and improve the in-store shopping experience.


Robotic Process Automation

In partnership with RPA specialist Thoughtonomy, we are helping retail customers boost productivity to empower their workforce to deliver great customer service.


Retail as a Service (4.26 MB )

We provide RaaS across all technology and services including; CRM, retail POS, and mobile. Our simple outcome based pay-as-you-go services deliver agility and reduce costs. We manage your technology leaving you free to concentrate on growing your retail business.

Contact us to find out more about retail technology and the benefits it can bring