Find out what your customers think about your digital services
How the digital revolution is transforming utilities
The utility landscape is changing. Business leaders are investing in digital to drive safety, cost efficiency and customer centricity. This is unsurprising considering in 2014, thirty six million of us went online every day and almost seven in ten accessed the internet on the move.
Currently 67% of utility customers state that they are satisfied with the digital services provided by their utility company, according to Fujitsu’s latest research. The Digital Inside Out research, explores how truly digital enterprises must look at their business inside out; empowering employees, retaining and growing customers and leveraging emerging innovation / digital technologies.
Thinking about digital strategically delivers a world of new opportunities, new digital technologies benefit both employees and customers alike.