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Digital Workplace - Fujitsu Next Generation Service Desk

Service Desk

The Fujitsu IT service desk – delivering a personalised, contextual and innovative support experience

As a world-leading managed IT service desk provider, we have extensive experience delivering relevant end-user support services and business focused outcomes on a global scale. Our Next Generation Service Desk - Social Command Centre does much more than react to issues as they arise. It’s proactive and predictive, identifying issues and their underlying cause before they can disrupt business. Using our innovative Sense and Respond approach we apply what we learn to develop new ways to improve processes.

Our Social Command Centre offers so much more than the current standard service desk model. It’s a user-centric support service powered by AI, virtual assistants and cognitive learning. It delivers 24/7/365 personalised support services through a single point of contact to empower users to self-serve and quickly get back to being productive. It offers:

  • one simple interface for all requests
  • support for all business needs from finance to human resources
  • access and support at any time, in any place and on any connected device
  • a personalised user experience - from recognising a device to remembering previous requests
Service Desk Provider Fujitsu is a market-leading Managed Service Desk provider, with extensive experience of delivering end-user support services on a global scale.


Underpinning our Social Command Centre, is our Global Delivery Organisation that delivers support services across the Globe.

  • This comprises of 5 delivery centres (GDCs) world-wide; Portugal, Poland, Costa Rica, Malaysia and the Philippines
  • Delivering multilingual support covering more than 40 languages
  • Local service desks providing 24/7 access and support to customers in over 160 countries

Find out more about our Fujitsu Social Command Centre and discover the benefits it can offer your business:


Service Desk Re-imagined
The Service Desk reimagined
Whatch now >>

Service Desk fit for the Digital
Make your Service Desk fit for Digital 
Downloade the guide >>

Next Generation Service
The Next Generation Service Desk
View the Infographic >>

Service-Desk
Service desk of the future 
Watch the video >>

Brochure Service desk
Fujitsu`s Next Generation Service Desk
Read the brochure >>

Blog
A look inside the Digital Workplace
Read our blogs >>

Why outsource your Digital Workplace Service Desk Services to us?

The Fujitsu Social Command Centre utilises new emerging technologies and can be seamlessly aligned with constantly changing user demands. It can be used as a stand-alone, or if preferred, it can be easily integrated into our end-user services portfolio. Services are cost-effectively balanced with the choice of either a dedicated or shared service desk or combined elements of both. The benefits you can expect include:

productivity


cost-efficiencies - many of the issues that arise can be automated or handled by technology


Productivity



increased productivity - users have access to support regardless of the location, time or device used


Reduced Downtime



reduction in downtime - users are enabled to self-remediate

Contact us for more information about how the Fujitsu Social Command Centre can help transform your support experience.

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