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Halfords Puts Fujitsu in the Driving Seat of its IT Estate

New partnership signifies retailers’ move to position IT as an enabler for the business

Fujitsu UK & Ireland

London, April 09, 2014

Fujitsu today announced that it has been selected as a partner by Halfords Group plc. Under the terms of the three-year contract, Fujitsu will provide ongoing IT maintenance and support for Halfords 465 stores across the UK & Ireland. The move supports Halfords’ wider business objective of IT becoming an enabler for future growth.

Halfords has set a three-year plan in place that will see it transform its IT business in line with its people, processes, partners and technology. Halfords is currently reviewing its IT suppliers with an aim to significantly reduce to a smaller set of strategic relationships. Following a competitive tender Halfords chose Fujitsu to manage and maintain its IT hardware within the UK and Ireland stores.

“Providing a strong IT maintenance service to our colleagues in store enables them to deliver great service to our customers,” said Anna Barsby, CIO, Halfords. “Fujitsu was a natural choice, as a partner with tried and tested credentials which would strive to help us continuously improve the way we run our business. Beyond this contract, we’re talking to Fujitsu about a number of future projects and are looking forward to welcoming them on board as one of our strategic partners.”

“This is a really exciting time to work with Halfords as it transforms its approach to IT,” said Paul Patterson, Executive Director, Fujitsu UK & Ireland. “Retail is an incredibly fast-paced sector to operate in – and ensuring that all technology is running smoothly is a critical part of providing the best service to customers. The next few years isn't simply about maintaining the organisation's IT, but also about working together to identify new technologies that can ensure that Halfords IT platform will facilitate sustainable long-term growth."

About Halfords

Halfords Group plc

The Group is the UK's leading retailer of automotive, leisure and cycling products and through Halfords Autocentres also one of the UK's leading independent car servicing and repair operator. Halfords customers shop at over 460 stores in the UK and Republic of Ireland and at for pick-up at their local store or direct home delivery. Halfords Autocentres operates from over 300 sites nationally and offers motorists dealership-quality MOTs, repairs and car servicing at affordable prices.

The Halfords group strategy is based on three pillars:

  • Supporting Drivers Of Every Car
  • Inspiring Cyclists Of Every Age
  • Equipping Families For Their Leisure Time

The Getting into Gear 2016 plan for the Retail business is based on executing in five key areas in order to deliver a significantly-enhanced customer experience:

  • Service Revolution
  • The H Factor
  • Stores Fit To Shop
  • 21st Century Infrastructure
  • Click With The Digital Future

Halfords employs approximately 12,000 colleagues and sells around 10,000 product lines in stores, increasing to around 30,000 lines online. The product offering encompasses significant ranges in car parts, cycling, in-car technology, child seats, roof boxes, outdoor leisure and camping equipment. Halfords own brands include Apollo and Carrera cycles, augmented by exclusive UK distribution rights for the premium-ranged Boardman cycles and accessories. In outdoor leisure, we sell a premium range of camping equipment including brands such as Gelert and Outwell. Halfords offers customers expert advice and a fitting service called "wefit" for car parts, child seats, satellite navigation and in-car entertainment systems, and a "werepair" service for cycles.

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.4 trillion yen (US$47 billion) for the fiscal year ended March 31, 2013. For more information, please see:

About Fujitsu UK & Ireland

Fujitsu UK & Ireland is a leading IT systems, services and products company employing over 10,100 people with an annual revenue of £1.6 billion. Additionally, Fujitsu’s other operations in the UK bring its total employee numbers to over 14,000 and its total revenues to £1.8 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

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Company:Fujitsu UK & Ireland

Date: 09 April, 2014
City: London