Fujitsu Develops New Attended Checkout Solution for Auchan

Fujitsu today announces the development of a new attended Point of Service (POS) concept for Groupe Auchan SA, the French international retail group and multinational corporation. This new hybrid solution U-Reverse, is branded in Auchan stores as the ‘Trolley Express.’ It is designed for flexibility in queue management to better meet customers’ needs and service expectations. 

Alongside other checkout systems, Fujitsu’s U-Reverse is now being deployed in four Auchan hypermarkets, including its two newest stores in Aéroville and Epinay-sur-Seine in France. U-Reverse is one of the retail-specific industry solutions offered by Fujitsu to drive greater efficiency and profitability throughout the retail value chain.

Auchan is continuously working to improve customer experience at its hypermarket checkouts, while driving a more customer-centric approach for its employees. To achieve this, the company turned to Fujitsu, a trusted innovation partner for more than twenty years and with which it first implemented the mobile solutions scanners called Rapid'Auchan. The new agile U-Reverse system from Fujitsu allows Auchan to scale up or down to meet changing demand, delivering measurable improvements in efficiency especially during peak periods.

U-Reverse, the first hybrid attended checkout solution in the hypermarket industry, allows store operators to rapidly switch between attended-service mode and traditional cashier-operated mode in less than two minutes to reduce long lines as soon as they begin to form. These cash-recycling checkouts also reduce stress for employees, as staff do not need to handle cash and run a manual balance when opening and closing tills.

Further retail-specific industry solutions provided to Auchan by Fujitsu:

• Self-checkout (hardware and software) and payment station technology already in place in half of Auchan’s French hypermarkets, as well as in other European countries such as Russia and Poland - including cash and cashless systems
• Personal self-scanning integrating Fujitsu ScanExpress software - cash and cashless 
• Loss prevention management, QueueBoosting (via assistant support when required) and mobile POS solutions

Fujitsu also provides software maintenance and support services to 130 Auchan hypermarkets in France, and in several countries worldwide.