Richard Clarke, Vice President, Global Retail at Fujitsu
“It is clear the store remains the shopping ‘hub’ for the majority of consumers across Europe, but the store operating model is changing rapidly to meet the needs of the multi-channel shopper. Service – in terms of both experience via sales-associate interaction and process efficiency via models like Click ‘n’ Collect – is becoming the competitive value add for the store. Fujitsu helps retailers to achieve this goal by simplifying their technology deployment and radically increasing agility and customer intimacy.”
1Fujitsu Pan-European Retail Survey 2013
Future of the store in a multi-channel environment: How to turn today’s challenges into tomorrow’s successes through improvement of store efficiency and customer experience?
Novametrie, the specialist provider of opinion leader research, was commissioned by Fujitsu to undertake independent research with senior managers in retail businesses in France, Germany, Italy, United Kingdom, and other countries (including multiple countries covered by HQ representatives). During September/November 2012, Novametrie undertook 20 qualitative interviews (face-to-face and telephone), followed by 161 quantitative interviews (online) during January/February 2013. View the Initial findings from the survey
2 These findings will be shared separately in the next weeks.
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.4 trillion yen (US$47 billion) for the fiscal year ended March 31, 2013. For more information, please see: http://www.fujitsu.com
Fujitsu UK and Ireland is a leading IT systems, services and products company employing over 10,100 people with an annual revenue of £1.6 billion. Additionally, Fujitsu’s other operations in the UK bring its total employee numbers to over 14,000 and its total revenues to £1.8 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see: http://uk.fujitsu.com
The retail industry is changing at an unprecedented pace. Cross-border expansion, multi-channel shopping, the mobile device and smarter back office technologies are transforming shopper expectations and experience, store operating models and business performance. Retail executives are looking to stay ahead of the curve and drive profit by offering a differentiated customer experience and increased business efficiency.
Fujitsu works with retailers to help them master these challenges, using IT to take the customer experience and business efficiency to the next level. Building on a deep understanding of retailing that we have gained over the past 30 years with more than 500 customers and 82,000 stores, Fujitsu’s mission is to deliver a differentiated customer experience which will increase sales, operational effectiveness and customer satisfaction for our retail clients.
We deliver high-performance, best-of-breed hardware solutions, integrated software applications and multi-vendor lifecycle support services to help retailers around the world deliver on their brand promise and operate more effectively.
Spanning front- and back office, our portfolio includes point of sale, mobile and self service solutions, end to end retail business applications including business analytics, customer loyalty and dynamic digital media, and a suite of managed IT services across the store, networks, applications and infrastructure.
Fujitsu is the emerging leader in cloud and the role of cloud technology and services for today’s retailers.
Phone: + 44 (0) 843 354 9568
Company:Fujitsu UK & Ireland
Katie de Cozar Rushforth
Phone: + 44 (0) 20 7861 2800
Date: 23 May, 2013
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