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  4. ICT Sustainability: Global Benchmark Report Reveals a Lack of Visibility of the ICT Energy Bill Has Delayed Success

ICT Sustainability: Global Benchmark Report Reveals a Lack of Visibility of the ICT Energy Bill Has Delayed Success

Fujitsu UK & Ireland

September 20, 2011

Fujitsu, a leading provider of ICT business solutions, today released the second ICT Sustainability: The Global Benchmark Report, providing an unmatched analysis of the trending maturity of ICT Sustainability in private and public private sector organisations around the world.

The research summarises 1,000 responses to 80 questions about ICT Sustainability policies, behaviour and technologies. The data was collected through an online survey of CIOs and ICT managers in large IT-using organisations across industry sectors in seven countries: Australia, Canada, China, India, New Zealand, the United Kingdom (UK) and the United States of America (USA).

This is the second Benchmark Report and from this year’s findings there is a continuing relative lack of maturity in ICT Sustainability. It is also clear there is a direct relationship between the visibility of ICT power costs and an organisation’s overall awareness of ICT Sustainability issues.

The Index across all countries and all industry sectors declined slightly between 2010 and the current results (from 56.4 to 54.3 per cent), which indicates that organisations may be losing their focus on ICT energy efficiency and ICT projects that were implemented have failed to institutionalize changes across the organisation.

More than half the respondents had no understanding of how much power ICT consumes, with only one in seven ICT divisions including the cost of ICT’s power consumption in their departmental budgets. For the very small proportion (14.2 per cent) where ICT has control and responsibility for ICT-specific power consumption, their performance was significantly higher.

Larger organisations which have more sophisticated ICT functions and generally more advanced ICT Sustainability practices are more likely to be aware of the cost of ICT’s energy consumption. Organisations with more than 5,000 employees have an average score of 61.7 compared with just 50.7 for those with 100 to 499 employees.

With the results of this second multi-country survey, Alison Rowe, Fujitsu’s global executive director sustainability, said: “Not only is there a relative lack of maturity in ICT Sustainability policies, practices and technologies but the overall Index has declined slightly from 2010, indicating that some of the buzz has gone from Green ICT.

“Many organisations have reached a plateau with ICT Sustainability. They may have tackled the easy initiatives, such as PC power management or telecommuting, but the problem is that even these have declined in performance.

“The survey reveals that the single most important reason ICT departments don’t prioritise ICT Sustainability, or feel they have a compelling reason to do so, is the lack of visibility of ICT power consumption. Until this data can be quantified, change cannot be measured and successes cannot be recognised.

“ICT is pervasive in business and extends far beyond the data centre or the ICT department. ICT Sustainability is the responsibility of all of us, be it end users, lines of business, the procurement function, senior management or our customers, we all have a role to play. This Benchmarking Report provides powerful information which can be leveraged for positive change,” Rowe said.

Best Performing Country

The best performing country of the seven surveyed is Canada, with an overall ICT Sustainability Index of 60.3. Canada, the UK 58.3 and the USA 56.0 perform above average, while Australia, New Zealand, India and China perform below the average.

Best Performing Sector

The ICT/Communications/Media sector is the lead industry at 58.4 and Manufacturing the lowest at 51.2, except in Canada. As with the findings of the 2010 survey, the relativities between industry sectors are generally consistent across different countries; the same industries tend to do better or worse in all countries.

Approach to Lifecycle Matures

The Lifecycle component performs the best at 60.6, as it had in the previous Benchmark Report, with most organisations being relatively mature when it comes to practices in this area, particularly in the disposal of consumables and IT equipment. Lifecycle is followed by the two operational components under the control of the ICT department, End User at 57.3 and Enterprise at 56.8, where the techniques and technologies of ICT Sustainability are best understood and most advanced.

United Kingdom

The UK’s score of 58.3 is second overall and is above the international average in every component of ICT Sustainability. However there has been a decline from 61.0 in 2010 at a time of economic constraints in the UK, with investment in ICT and many other areas slowing significantly.

The UK performs above the international average in every industry sector by a consistent margin. The best performing sector is Government, where that sector’s commitment to environmental improvement and more stringent enforcement of policies has seen a significant rise from 50.5 to 64.9.

The highest score of 72.7 is for the Lifecycle component of Utilities/Construction/Mining, which indicates mature ICT procurement and disposal practices in the sector. The lowest score of 38.0 in Metrics in the Manufacturing industry is consistent with the global trend of this ICT Sustainability component and industry sector.

Juliet Silvester, head of corporate responsibility programmes UK and Ireland said: “With the introduction of stringent performance standards, our public sector provides an excellent ICT Sustainability example for other industries to follow. It is vital for our economy as a whole to maintain momentum.”

About the ICT Sustainability: The Global Benchmark Report Survey

Sponsored by Fujitsu, this Report provides a number of valuable insights into the comparative ICT Sustainability performance of organisations in each of the seven countries surveyed, and between industry sectors within countries.

The research uses a unique methodology to quantify ICT Sustainability implementation, to determine the maturity of practices and technologies in end user organisations.

It summarises a total of 1,000 responses to 80 questions covering ICT Sustainability policies, behaviour and technologies collected in June and July 2011 through an online survey of CIOs and ICT Managers in large IT-using organisations.

The responses were weighted to deliver a score out of 100 in each of the five ICT Sustainability Index components, aggregated to determine the overall ICT Sustainability Index for each organisation, ensuring quantitative comparisons between respondents.

The 2010 Report surveyed Australia, India, the United Kingdom and the United States of America. The 2011 survey extended the research to Canada, China and New Zealand.

About Connection Research -

Connection Research is a market research and consultancy company specialising in the analysis of sustainability issues. Services are provided in Consumer and Community Sustainability, Green IT, Building Industry and Trades and Carbon and Compliance. Connection Research undertakes primary research (surveys of users, trades people, suppliers, practitioners), conducts market modelling analyses (combining our primary data with other sources) and consultancy in these fields.

About the methodology

The research uses the methodology developed by Connection Research and RMIT University, Melbourne, Australia. The results allow the development of an overall Green IT Readiness Index for IT-using organisations in any industry or country.

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see:

Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

Graham Goulden

Phone: Phone: + 44 (0) 843 354 9568
E-mail: E-mail:
Company:Fujitsu UK & Ireland

Iago John

Phone: Phone: + 44 (0) 207 861 2800
E-mail: E-mail:
Company:Harvard PR

Date: 20 September, 2011


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