Fujitsu maintained its strong foothold in many European countries and grew its desktop outsourcing business in 2010, despite challenging market conditions. This success reflects Fujitsu’s investment in industrialising its desktop outsourcing portfolio and the approach to helping clients meet the diversity of business demands using a combination of physical and virtual desktops solutions. Fujitsu’s clients praised its high level of commitment to getting the work done, its customer focus and fast reaction to problems.
Fujitsu has grown its revenues and increased the number of supported users in challenging conditions. This is reflected in the strong focus on proactive management and continuous improvement of the service through its Sense and Respond® methodology and the investments in the Service Desk portfolio with standardised solutions underpinned by TRIOLE for Services, its standard global service management tool. Clients praised Fujitsu for its high level of commitment to getting the work done, its customer focus and fast reaction to problems. Clients also appreciated its technical capabilities and availability of service resources.
Helen Lamb, director of Service Desks, Fujitsu UK & Ireland, commented “We believe Fujitsu’s placement in the Leaders quadrant of Gartner’s report confirms its place at the forefront of the outsourced helpdesk and desktop service market. We feel Gartner’s assessment reflects Fujitsu’s solid track record in delivering Desktop and Help Desk services across Europe, our vision and strategies for these two key offerings and our continued focus on customer experience.”
Within Europe Fujitsu is currently responsible for the management of more than 5 million desktop and mobile devices through its helpdesk and desktop outsourcing offerings. Fujitsu’s help desk and desktop management services incorporate “Sense and Respond®” methodology. Sense and Respond is designed to improve the end-user experience whilst addressing key expectations, such as pro-activity, automation and call reduction.
Fujitsu currently manages global delivery centres for Service Desk delivery in a number of global locations, including Portugal, Poland, Costa Rica, Malaysia and the Philippines.
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see: www.fujitsu.com
Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see: uk.fujitsu.com
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
James De Vile
Phone: + 44 (0) 20 7861 2800
Phone: + 44 (0) 843 354 9568
Company:Fujitsu UK & Ireland
Date: 09 September, 2011