Skip to main content


United Kingdom

Archived content

NOTE: this is an archived page and the content is likely to be out of date.

McDonald’s Serves up New IT Support Contract to Fujitsu

Five-year deal to support 1,200 restaurants across the UK and Republic of Ireland

Fujitsu UK & Ireland

August 02, 2011

McDonald’s UK has signed a deal with Fujitsu for the provision of IT infrastructure support services to the company’s 1,200 restaurants in the UK and Republic of Ireland. McDonald’s is consolidating work, which was previously undertaken by separate providers, into a single contract with Fujitsu with the intention of simplifying its support model to restaurants and ensuring a more nimble and holistic view of its IT estate. The new contract will ensure McDonald’s can deliver the right support capability into restaurants day-to-day, and help the company remain at the forefront of innovating its IT as it moves towards becoming a wider hospitality environment for families.

Within the five year deal, Fujitsu will support the restaurant IT estate, from front of house tills and Point-of-Sale (POS), to drive-thru ordering, restaurant bridge (the area where food is prepared and served) and back office.

The McDonald’s business is split between approximately 60 per cent of restaurants run by franchisees, with the rest operated corporately. This split means it is more critical than ever that the company can offer a formal, transparent, agile and professional IT support service to its frontline restaurant staff. Fujitsu’s success will be measured on a mixture of:

  • Simplification and improved satisfaction around IT support for restaurant staff
  • Overall call prevention and reduction
  • Reduction in onsite engineering visits through second line remote diagnostics
  • SLAs met based on problem severity, i.e. fixed in four hours; eight hours; next business day; next business day +1
  • Reduction in the total cost of ownership of IT equipment over its lifecycle

An element of Fujitsu’s role will be bringing a ‘user exchangeable parts’ strategy to day-to-day support, enabling staff in restaurants to fix minor problems themselves without the need to dispatch an engineer.

Commenting on the work, Jon Wolfe, business unit director at Fujitsu UK & Ireland, said: “The McDonald’s environment is fast-paced and exciting to work in. As a leading brand in quick-service restaurants our IT support work must reflect the pace at which the business operates - the most critical part being to keep tills open and operating. However the role moving forward is as much about the customer experience and supporting new technologies that ensure agility in meeting customer demands, such as touch-screen ordering and contactless payments – both areas that McDonald’s is already deploying.”

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see:

Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

Kate DeCozar Rushforth

Phone: Phone: + 44 (0) 20 7861 2800
E-mail: E-mail:
Company:Harvard PR

Graham Goulden

Phone: Phone: + 44 (0) 843 354 9568
E-mail: E-mail:
Company:Fujitsu UK & Ireland

Date: 02 August, 2011