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Carpetright Re-Signs Store IT Contract with Fujitsu

Prosperous relationship renewed with 22% cost saving for Carpetright

Fujitsu UK & Ireland

May 09, 2011

Carpetright plc, Europe’s leading specialist carpet and floor covering retailer, has extended its partnership with Fujitsu for three years for the ongoing support, maintenance and supply of IT for its 586 stores across the UK and Republic of Ireland. The contract follows Fujitsu being awarded the original contract in 2005 for the supply, install and maintenance of the in-store hardware, working in partnership with a leading supplier of Microsoft-based in-store solutions for POS. The full rollout was completed in 18 months, with 20 stores per week being brought onto the new IT system at the height of the deployment. The extended relationship continues the high service levels while delivering a flexible agreement with 22% cost savings through the use of Fujitsu’s Lean and Sense & Respond methodologies.

The original system deployed in 2005 moved the Carpetright business on from a largely manual and heavy administrative ordering and stock control system to one where there is complete store and central visibility of stock and ordering at any point in the process. This has not only enabled the stores to become more efficient in how they run, but has also significantly improved the overall customer experience.

The system in place has been designed so that it can enable the smooth addition of store applications at any point in time such as timesheet and expense systems.

Commenting on the relationship and new contract award, Ian Woosey, group IT and e-commerce director at Carpetright, said: "The last six years have marked a significant change in the way the company operates day to day in store and with customers. The overhaul of the store IT system has brought the business bang up to date and has meant a much more efficient and streamlined operating model - something that was critical as the company made key acquisitions, such as Sleepright, to expand the business.

Ian Woosey continued: "Throughout the last six years Fujitsu has shown its experience, professionalism and flexibility in being able to respond to the fast paced and hugely pressured retail environment in which we operate. We look forward to continuing to work with them."

Gavin Bounds, managing director, business operations, Fujitsu UK & Ireland, added: "The project to transform and support Carpetright's store IT has been an exciting one over the last few years. The retail environment has its own challenges in terms of minimising store downtime whilst avoiding key trading periods. The next few years isn't simply about maintaining the organisation's IT, but also about working together to identify new technologies that can ensure that Carpetright stays at the forefront of retail IT in the future."

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see:

Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

About Carpetright

Carpetright plc is Europe’s leading specialist floor covering retailer, selling a wide range of carpets, rugs, vinyls and laminates together with associated accessories. In addition, the product offering was extended to selling beds in the UK following the acquisition of Sleepright in December 2008.The Group trades from 703 stores organised and managed in two geographical segments. These are the “UK & RoI” (comprising the UK and the Republic of Ireland) and the “Rest of Europe” (comprising The Netherlands and Belgium). For more information, please see:

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Company:Fujitsu UK & Ireland

Date: 09 May, 2011


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