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Centrica Awards Fujitsu Contract to Provide Desktop Managed Services for 25,000 Users in the UK

Fujitsu UK & Ireland

April 18, 2011

Centrica has awarded Fujitsu a five-year contract to provide Desktop Managed Services (DMS) for 25,000 users across Centrica’s UK business. Fujitsu will exploit the synergies with its existing internal IT service desk contract that it won last year, which will further improve the service provided to Centrica employees.

In addition, Fujitsu will transform the desktop infrastructure to deliver an improved experience for end-users in terms of desktop performance and access to the latest e-mail and instant messaging solutions. The infrastructure is flexible and scalable to meet Centrica’s business requirements and will enable increased usage of virtual clients and mobile devices.

Fujitsu’s Infrastructure as a Service (IaaS) solution is delivered using Fujitsu high end servers and storage and will provide Centrica with a reliable IT infrastructure and a reduced carbon impact. It will be hosted in one of Fujitsu’s UK datacentres, recently awarded The Uptime Institute’s (TUI) Gold Standard in Operational Sustainability.

Centrica’s Group CIO, David Bickerton, commented: “As Centrica grows both organically and through acquisition, the IT capabilities and support we provide our people in doing their jobs is critical. Therefore our desktop services, which increasingly involve adoption of mobile devices, become ever more critical to the efficient running of our business and the IT experience we provide our people. In July 2010 we appointed Fujitsu to run our internal IT service desk. This new contract builds upon that existing partnership and is aimed at further improving the IT service and experience for our people.”

Gavin Bounds, chief operating officer for Fujitsu UK & Ireland’s private sector division, added: “For a long time DMS was seen by the market as a commoditised service, but it’s clear now that customers are seeing the strategic opportunity – offering significant cost reductions, improved user productivity, greater peace of mind and considerably more flexibility for their desktop estate. The virtualised environment is now giving even greater opportunity to realise the benefits that DMS can bring.”

Fujitsu currently manages over one million desktop users across the UK and was positioned in the Leaders’ Quadrant of Gartner’s most recent Desktop Outsourcing Europe report, "Magic Quadrant for Desktop Outsourcing, Europe"*

* Desktop Outsourcing, Europe: Gartner, Inc. "Magic Quadrant for Desktop Outsourcing, Europe" by Frank Ridder, Gianluca Tramacere, Claudio Da Rold, 20 July 2010

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see:

Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

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Graham Goulden

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Company:Fujitsu UK & Ireland

Date: 18 April, 2011


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