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Fujitsu Research Reveals Private Sector Scepticism Towards Desktop Virtualisation

CIOs lack clarity, conviction and direction

Fujitsu UK & Ireland

December 03, 2009

Industry over-hype is preventing CIOs from achieving the benefits of desktop virtualisation and halting the move towards a fully virtualised desktop infrastructure. Research from Fujitsu* has shown that CIOs across the private sector lack the clarity and conviction around desktop virtualisation, with the majority (49%) of them believing that desktop virtualisation technologies are promising more than they can deliver.

This view is most strongly held by companies with 1001-3000 desktops where 60% agree desktop virtualisation is over-promised – this is contrasted with larger enterprises (+3000) who are more optimistic with only 38% agreeing. Interestingly, manufacturing organisations remain the most sceptical with nearly two thirds (64%) believing desktop virtualisation is hyped versus their counterparts in retail, financial services and other private sector companies who remain more open-minded about the potential opportunities desktop virtualisation presents.

Virtualisation technology has delivered huge benefits across many other areas of the server estate with CIOs benefiting from the cost savings and reduced energy consumption of virtualising applications. Moving to a hosted-virtual desktop, promises similar benefits to CIOs, as well as improved flexibility for the end user – by allowing them to customise their desktop virtually as they would on a local desktop. But attitudes to desktop virtualisation remain more sceptical.

Some three quarters (76%) claim either to have no clear roadmap or strategy for realising the benefits of desktop virtualisation or they cite that it is 'work-in-progress'. Leading the way with a clear vision is the financial services sector where 44% of CIOs have a clear roadmap and strategy in place.

Commenting on the findings, Ian Bradbury solution design director at Fujitsu UK & Ireland said: "What's clear from the research is that the IT industry is doing its usual job of over-hyping the benefits of a technology without showing the real and tangible benefits it can bring. We know CIOs remain committed to technologies that combine improvements in both the experience and service to end users, yet also have a positive financial impact as well.

"The industry has been talking about desktop virtualisation in some form for over 15 years – from server-based computing to thin client and blade PCs. Our belief is that desktop virtualisation is coming of age, with the next three years being the time CIOs will really challenge they way they manage and deliver their desktop environment."

In October 2009 Fujitsu launched a new desktop managed service for the private sector, offering increased cost reductions and greater peace of mind. This service has been developed in response to the demand from customers for desktop managed services to be significantly more strategic than they are currently. Furthermore, Fujitsu's deep technical relationships with all the leading solution vendors provide CIOs with renewed confidence in the virtualised desktop.

* The research was carried out in October 2009 by Vanson Bourne and interviewed 100 CIOs across private sector organisations with more than 1000 desktops.

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see:

Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

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Company:Fujitsu UK & Ireland

Date: 03 December, 2009


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