1) Gartner, Inc. "Magic Quadrant for Help Desk Outsourcing, Western Europe” by Gianluca Tramacere, Claudio Da Rold, Frank Ridder, 18 May 2009
2) Gartner, Inc. "Magic Quadrant for Desktop Outsourcing, Western Europe" by Frank Ridder, Gianluca Tramacere, Claudio Da Rold 18 May 2009
Sense and Respond® is a registered trademark of Fujitsu Services Limited in the UK.
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see: www.fujitsu.com
Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see: uk.fujitsu.com
The Magic Quadrants are copyrighted May 2009 by Gartner, Inc. and are reused with permission. A Magic Quadrant is a graphical representation of a marketplace in terms of “ability to execute” and “completeness of vision” over a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Phone: + 44 (0) 1753 604736
Fax: + 44 (0) 1753 604669
Phone: + 44 (0) 20 7861 2835
Date: 02 June, 2009