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Fujitsu positioned in the Leaders Quadrant for Desktop and Help Desk Outsourcing Western Europe Magic Quadrants

June 02, 2009

Fujitsu today announced it has been positioned by Gartner, Inc. in the “leaders” quadrant of two Magic Quadrant reports. These are, Help Desk Outsourcing, Western Europe1, and Desktop Outsourcing in Western Europe2. Both reports were published in May 2009 and are “evaluations based on completeness of vision and ability to execute”.

Fujitsu is currently responsible for the management of more than 1.5 million devices across 17 Western European countries, and supports more than 1 million users from 600+ different customers through its help desk capabilities. Fujitsu’s help desk and desktop management services incorporate “Sense and Respond®” methodology. Sense and Respond is designed to improve the end-user experience whilst addressing key expectations, such as pro-activity, automation and call reduction.

Fujitsu believes that this methodology has helped it to be placed in the “leaders” quadrant. Fujitsu also believes that the acceleration of its global delivery model has been an important development in its help desk and desktop management service provision, offering the potential to improve efficiency and protect profitability whilst addressing clients’ need for cost optimisation.

"It is pleasing to see where Gartner has placed us on the quadrant as, in my opinion, it underpins the progress we have made over the last three years and confirms Fujitsu as being a significant player in outsourced desktop and help desk service," said Richard Bull, director of customer services, Fujitsu, "By using standardisation and automation we are able to offer our customers significant cost savings, along with ongoing service improvement that increases business value to them."

Clients benefiting from these services from Fujitsu include: UK Department for Business Enterprise and Regulatory Reform (BERR), The Post Office and Government Offices for the English Regions. Fujitsu’s current global capabilities include Lisbon, Johannesburg, Tallinn in Estonia, Kuala Lumpur, Lodz in Poland and Costa Rica.

1) Gartner, Inc. "Magic Quadrant for Help Desk Outsourcing, Western Europe” by Gianluca Tramacere, Claudio Da Rold, Frank Ridder, 18 May 2009

2) Gartner, Inc. "Magic Quadrant for Desktop Outsourcing, Western Europe" by Frank Ridder, Gianluca Tramacere, Claudio Da Rold 18 May 2009

Sense and Respond® is a registered trademark of Fujitsu Services Limited in the UK.

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see:

Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

About the Magic Quadrant

The Magic Quadrants are copyrighted May 2009 by Gartner, Inc. and are reused with permission. A Magic Quadrant is a graphical representation of a marketplace in terms of “ability to execute” and “completeness of vision” over a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Graham Goulden

Phone: Phone: + 44 (0) 1753 604736
Fax: + 44 (0) 1753 604669
E-mail: E-mail:
Company:Fujitsu Services

Stephen Smith

Phone: Phone: + 44 (0) 20 7861 2835
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Company:Harvard PR

Date: 02 June, 2009