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Whitbread PLC Renews Network Contract with Fujitsu

March 03, 2009

Whitbread PLC has renewed its data and voice networks contract with Fujitsu Services, one of Europe’s leading IT services companies, for a further four years. Fujitsu is contracted to provide voice and data networks across the Whitbread hotels and restaurants estate.

The deal highlights Whitbread’s continued investment in providing its nine million customers a month with an even greater experience by securing and managing the availability of data across all of its outlets.

Whitbread PLC is the UK’s largest hotel and restaurant group with an extensive portfolio of well-known brands including Premier Inn, Brewers Fayre, Beefeater, Table Table, Taybarns and Costa Coffee. The contract renewal will see Fujitsu continue to provide fully managed network links between the 1,800 outlets across the UK, including the 750 Costa Coffee outlets and 518 Premier Inn hotels, and its corporate sites. Alongside this, Fujitsu will implement and manage the VoIP (Voice over Internet Protocol) telephony at corporate sites.

Mark Fabes, business support systems director at Whitbread, comments: “Over the last five years, Fujitsu has modernised and managed our entire data and voice networks, providing a secure, high quality service. In the current economic climate, a reliable and robust data network is critical to our operational optimisation and ensuring we provide the best possible experience for our customers across all of our brands. The availability of our network and the readiness of the data it provides underpin all of our business activity.”

As part of the contract, Fujitsu will be responsible for:

  • Providing secure, managed voice and data networks to facilitate a more efficient and productive business
  • Maximising availability of the networks to support 24-7 access to data across the Whitbread estate and thereby ensure the highest level of service is provided to Whitbread’s customers
  • The management and delivery of VOIP at all Whitbread’s corporate sites to reduce communication costs
  • Focus on continuous improvement of the networks to proactively seek out and resolve any issues

Clive Bailey, business unit director at Fujitsu Services, comments: “Fujitsu has a strong working relationship with Whitbread that has been built up over the last 19 years. We are looking forward to continuing to develop the managed service we offer. Our focus is to maintain the stability of the network service to ensure we provide a cost-effective resilient solution which continues to underpin all of the brands’ business activities, and enables Whitbread to optimise performance across its estate.

About Fujitsu Services

Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa . It has an annual turnover of £1.74 billion, (€2.58 billion) employs 14,500 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from consulting through integration and deployment. Headquartered in London , Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$45 billion (€37 billion) leader in customer-focused IT systems and services for the global marketplace.

Retail Customers

In the retail sector, Fujitsu Services’ customers in the UK include The Co-operative Group, Vodafone, Mid-Counties Co-operatives, Royal Mail, Whitbread and Carpetright. In Europe its retail customers include La Rinascente (Italy), Auchan (France), The EDEKA Group (Germany) and Kesko (Finland).

About Whitbread PLC

Whitbread PLC is the UK’s largest hotel and restaurant group operating market-leading businesses in the budget hotels and restaurant sectors. Its brands include Premier Inn, Beefeater, Table Table, Brewers Fayre, Taybarns and Costa Coffee. Whitbread PLC employs over 33,000 people and serves 9 million customers every month in its 1800 outlets across the UK.In the first half of the financial year ending 28th August 2008, Whitbread PLC reported a 12.6% increase in Group Revenue to £682.2 million and 24% increase in Pre-tax Profit to £123.3 million.Whitbread PLC is a FTSE 100 company, listed on the London Stock Exchange. It is also a member of the FTSE4Good Index.

Graham Goulden

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Company:Fujitsu Services

Nikki Haine / Sally Lloyd

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Date: 03 March, 2009