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  5. Running blind: study finds European public sector organisations lack clear digital strategy with majority admitting to gambling on digital projects

Running blind: study finds European public sector organisations lack clear digital strategy with majority admitting to gambling on digital projects

Fujitsu UK & Ireland

News facts

  • 58% of public sector organisations across Europe admit that success of the majority of digital projects in their organisation is a gamble
  • Over a third (36%) say there is not a clear digital strategy mapped out within their organisation
  • More than half (58%) admit it’s difficult to know the right digital choices to make
  • Over half of organisations (51%) don’t have the right skills to deliver digital projects
London, April 12, 2016

Public sector IT decision makers are gambling on digital projects in an attempt to reap the rewards of digital – with customer retention (40%), attraction and retention of talent (39%) and workforce productivity (37%) cited as the top three benefits on offer. In an independent study* commissioned by Fujitsu, over half (58%) of public sector organisations admitted the success of digital projects is a gamble with a lack of clear strategy and competing priories blamed for this.

More than a third (36%) of the public sector IT decision makers surveyed from the UK, Germany, Sweden and Spain say there is not a clear digital strategy mapped out within their organisation, while 36% state that any digital strategy they do already have in place is unclear and confused. 20% admit that their organisation does not share a common view on digital priorities and almost a third (30%) list this failure to prioritise digital projects among the top-three barriers to digital projects being implemented successfully.

 “Digital transformation requires communication and compromise. It also requires structured planning which incorporates the digital needs of every single stakeholder. What this study tells us is that this strategic approach is not always being taken within the public sector”, commented Steven Cox, Vice President and Head of Public Sector, UK & Ireland, Fujitsu. “The results paint a picture of a sector keen to take advantage of the benefits of digitalisation but going about it in an inconsistent way. This is of huge concern. Without a clear and agreed plan, the simple fact is that digital projects run the risk of failure. Something the public sector simply cannot afford.”

When looking closer at the challenges the public sector faces in digitalising successfully, the study reveals a worrying lack of skills which is causing uncertainty over digital decision-making. More than half (58%) of public sector IT decision makers admit it’s difficult to know the right choices to make; while 51% state they don’t have the right skills to successfully deliver digital projects. When asked what hinders their ability to make confident decisions, 30% said a lack of skills to execute digital projects and over a quarter (28%) pointed to a lack of skills to plan and define digitalisation projects.

“The digital skills gap is an ongoing issue and the public sector unfortunately suffers more than most,” added Steven Cox. “To address and move past this, public sector organisations must take advantage of the external expertise around them. IT partners can be an invaluable source of digital insight, particularly when organisations are in the planning stages of digital transformation. I don’t mean they should spend millions in consultation, but seeking guidance and advice from those with experience will prove invaluable in ensuring digital success. Digital transformation will bring many challenges but collaboration is key. If you combine that to create the right strategy – success will surely follow.”

* Walking the digital tightrope: A study into the digital maturity of organizations across EMEIA was commissioned by Fujitsu and carried out by independent research company, Censuswide, in October 2015. The study covered the UK, Germany, Spain and Sweden and consisted of two parts:

  • A quantitative survey of 643 IT decision makers in the retail, finance, manufacturing and public sectors, examining how many companies are exploring the adoption of a two-speed IT strategy; the factors driving this adoption and the barriers to its success
  • A series of qualitative interviews with 16 CEOs in the same countries and sectors
  • A quantitative survey of 172 IT decision makers from retail sector

About Fujitsu Global

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 159,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.8 trillion yen (US$40 billion) for the fiscal year ended March 31, 2015. For more information, please see

About Fujitsu in the UK & Ireland

Fujitsu employs over 14,000 people in the UK & Ireland, with total revenues exceeding £1.8 billion. Offering an integrated product and service portfolio, we deliver consulting, applications, technology products, systems integration and managed services, including cloud-based solutions, for customers across both public and private sectors, including retail, financial services, telecoms, government, defence and consumer IT. For more information, please see

Sarah Attwood

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Graham Goulden

Phone: Phone: + 44 (0) 843 354 9568
E-mail: E-mail:
Company:Fujitsu UK & Ireland

Date: 12 April, 2016
City: London


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