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British American Tobacco extends partnership with Fujitsu to support employees globally

Fujitsu to manage deployment of Office 365 to help boost productivity and improve working lives of British American Tobacco employees

Fujitsu UK & Ireland

London, October 29, 2015

British American Tobacco, the international tobacco group, has chosen Fujitsu to support its Office 365 deployment and deliver ongoing support of this new service across 140 countries and 15 different languages around the world. Through using Office 365, British American Tobacco will be offered a range of tools including e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software suite.

The deal comes as Fujitsu works closely with British American Tobacco to modernise its email systems and communication tools. The goal is to design and maintain a system which supports the business as it continues to grow in today’s digital era. The implementation will look to improve the employee experience through increased flexibility and communication for all 40,000 users.

Neil Archer, Global Head of End User Services at British American Tobacco said: “Fujitsu has been essential in our IT transformation over the last four and a half years. The team feels like an extension of our business and by working closely together we have been able to improve the working lives of our employees and allow them to more easily deliver great service to our customers. With Fujitsu’s support, we hope to build on our great relationship and provide improved services for our staff.”

Fujitsu initially won a contract with British American Tobacco in 2011 to deploy and support global service desks across the world. As a large, global company, the ability to support employees in flexible working to improve efficiency and productivity is vital. This contract has been renewed until December 2020.

“Our one team approach with British American Tobacco has helped us deliver value, achieve business outcomes and drive down costs. It has also allowed British American Tobacco to take a key step towards turning off their legacy technologies” said James Johnston, Director of Manufacturing, Energy and Utilities, UK & Ireland, Fujitsu. “Working together for the last four and a half years has allowed us to truly understand the business and we are excited to continue our work in helping to streamline IT services to improve the employee experience.”

About British American Tobacco

British American Tobacco is a global tobacco Group with brands sold in more than 200 markets. It employs more than 57,000 people worldwide and has over 200 brands in its portfolio, with its cigarettes chosen by one in eight of the world’s one billion smokers. British American Tobacco has leadership in more than 60 markets around the world. The Group generated £4.5 billion profit from operations in 2014.

About Fujitsu Global

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 159,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.8 trillion yen (US$40 billion) for the fiscal year ended March 31, 2015. For more information, please see

About Fujitsu in the UK & Ireland

Fujitsu employs over 14,000 people in the UK & Ireland, with total revenues exceeding £1.8 billion. Offering an integrated product and service portfolio, we deliver consulting, applications, technology products, systems integration and managed services, including cloud-based solutions, for customers across both public and private sectors, including retail, financial services, telecoms, government, defence and consumer IT. For more information, please see

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Company:Fujitsu UK & Ireland

Date: 29 October, 2015
City: London