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  5. UK employees demand more from digital: more than half of working population state “Lack of Digital Services” leaves them unable to do their jobs sufficiently

UK employees demand more from digital: more than half of working population state “Lack of Digital Services” leaves them unable to do their jobs sufficiently

  • 73% of employees see digital as vital to the future success of their organisation
  • 55% feel they are not provided with access to digital services to do their job sufficiently
  • 29% say the ability to do their job is being hindered due to poor digital services
London, March 11, 2015

A Fujitsu study, Digital Inside Out, has revealed significant disconnect between the needs of a digital-savvy working population and the digital services UK employers are currently providing. In the report, 73% of UK employees stated that digital is vital to the future success of their organisation. However despite this, only 45% of employees feel they are provided with access to the technology services and applications they need to do their job sufficiently and 29% state that their ability to do their job is being hindered due to poor digital services.

The benefits digital brings to an organisation, and to the people working within it, were made clear by the employees surveyed. The three advantages being: the ability to work remotely (57%), real time access to information (50%) and saving time (46%); all of which boost productivity and efficiency – something businesses clearly cannot afford to hinder.

The research presents a clear picture of a digitally-positive workforce, with 67% agreeing their organisation should invest more in technology services and applications in the next two years. However there are barriers organisations need to overcome when delivering digital. Only 55% of employees believe they get the most value from the technology services and applications available to them with the main barriers being a lack of training (50%), a lack of awareness of what services are available (42%) and too little time, with 33% agreeing it is often quicker to bypass technology.

 “Today’s employees are well informed and understand the benefits digital can bring to them in the workplace,” commented Michael Keegan, CEO, Fujitsu UK & Ireland. “Outside of the workplace, they have constant access to high-quality consumer digital services and they therefore have expectations that the digital services they use for work should match this. Employees are comfortable with using digital services but this enthusiasm will only thrive and prove a tool for business growth if it is matched by a continued focus on quality, effectiveness and crucially, training in the workplace.”

The industry sectors where employees wanted their organisation to invest in technology services and applications the most were central government (65%), utilities service (57%) and local government (53%). Employees also pointed to these sectors as those where their job is being hindered by the technology services and applications available to them; central government (43%), utilities services (38%) and local government (31%).

Despite the need to more rapidly adopt digital in the workplace, overall satisfaction is slowly increasing. Satisfaction with the technology services and applications employees have now compared to two years ago has jumped 13% - from 29% to 42%, while dissatisfaction decreased from 14% to 11% during the same period.

“There is no question that digital has had a significant impact on business,” continued Keegan. “The rapid adoption of technology by consumers has led to organisations creating and delivering digital services to their customers at a rapid pace. This research suggests that employees have been left behind in the race to deliver digital. Now is the time for these organisations to integrate their digital offering front and back of house to capitalise on the opportunities available. When staff are as enabled as their customers, organisations will truly reap the financial and efficiency rewards of a digital first business”.

Notes to editors

Fujitsu completed 1,404 online interviews with a representative sample of UK employees within the key sectors included in this study:

Sector Total
Retail industry 203
Financial industry 203
Local Government 203
Central Government 201
Media/Telecommunications industry 203
Transport industry 203
Utilities industry (including Water services) 188
Total 1404

Digital is having a major impact on businesses across all sectors. To empower its customers and support their rapidly changing needs, Fujitsu has launched Digital 2.0. This offers a unique ability to deliver robust end-to-end digital modernisation, integrating rapid back office enablement with innovative front office customer centric experience. For more information, please see: www.fujitsu.com/uk/campaigns/digital-2-0/

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 162,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.8 trillion yen (US$46 billion) for the fiscal year ended March 31, 2014. For more information, please see: http://www.fujitsu.com

About Fujitsu UK & Ireland

Fujitsu UK & Ireland is a leading IT systems, services and products company employing 12,000 people with an annual revenue of £1.67 billion. Additionally, Fujitsu’s other operations in the UK bring its total employee numbers to over 14,000 and its total revenues to £1.8 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see: http://uk.fujitsu.com

Hugo Deacon

Phone: Phone: + 44 (0) 20 7861 2842
E-mail: E-mail: teamfujitsu@harvard.co.uk
Company:Harvard PR

Graham Goulden

Phone: Phone: + 44 (0) 843 354 9568
E-mail: E-mail: graham.goulden@uk.fujitsu.com
Company:Fujitsu UK & Ireland

Date: 11 March, 2015
City: London

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