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Fujitsu Services awarded Government ICT Shared Services Framework

Cabinet Office is first to sign up with £32 million deal

June 20, 2007

Fujitsu Services has been awarded a framework contract by the UK Government to provide information and communication technology (ICT) as a shared service. The seven year framework called public sector Flex, (known as Project ISAAC in the procurement phase), will deliver on the shared services vision as set out in the Transformational Government strategy. Following on from the award of the eHR Shared Services contract for the Northern Ireland Civil Service, this positions Fujitsu Services as the market leader in the Shared Services arena.

The framework contract enables the Cabinet Office to act as a purchasing authority, offering a ‘Shared Service’ to multiple public sector organisations. The service will offer Government departments ease of procurement, guaranteed quality of service, significant cost reductions and enhanced functionality through common infrastructure and reuse of systems.

The Cabinet Office has already placed a £32 million order over five years, and discussions are underway with other public sector bodies, including the Office of National Statistics.

Peter Court, chief information officer within the Cabinet Office comments, “As well as enabling us to take a lead in the shared services arena and deliver significant cost reductions and improved services to our staff, there will be environmental benefits through the use of energy efficient technology that will reduce the Cabinet Office’s carbon emissions by over 300 tonnes per annum and also support much more flexible working practices. Fujitsu Services was selected for this contract because of its high quality service offering and value for money pricing”.

Government chief information officer John Suffolk says, “The new Cabinet Office ICT deal is win-win-win, for staff, for taxpayers and the environment.

Eithne Wallis CB, managing director, Government at Fujitsu Services comments, “public sector Flex can be used to address the entire IT and communication needs of any public sector body. Currently, each public sector organisation has its own contracts, processes, facilities and management for delivery of ICT services. By organising these more effectively, resources can be freed for reinvestment in other areas, including front line services.

She continues, “This development is particularly significant for smaller public sector organisations that now have the opportunity to share in the economies of scale and higher levels of service previously only available to the largest Government organisations. Departments that sign up to share this service will benefit from a living, breathing programme of continuous improvement. As new customers come on-board, new functionality will be developed and will be available for all”.

Services included in the ‘Shared Service’

Organisations joining public sector Flex will benefit from a ‘core shared service’ intended to offer the best value for money service available to the public sector, as well as a range of optional services.

Core Shared Service

  • Data centre
  • Desktop hardware and software
  • Thin and fat client, laptop options
  • Service desk
  • Network management
  • Security
  • Disaster recovery
  • Flexible working

Examples of optional Call-off Shared Services

  • Applications support
  • Hosting
  • Telephony
  • ‘Confidential’ security

Examples of additional services

  • Business change services
  • ICT strategy
  • Test and integration
  • Applications development
  • Printing services

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012. For more information, please see:

Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,400 people with an annual revenue of £1.7 billion. Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and product for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

Charlotte Hanson

Phone: Phone: + 44 (0) 20 8564 6331
E-mail: E-mail:
Company:Harvard PR

Date: 20 June, 2007