The seventh European Retail Solutions Awards ceremony took place on Wednesday 6 June 2007 at the Hilton Birmingham Metropole.
Independent research commissioned by Fujitsu Services between January and April 2007, examined how the use of self-service technologies is impacting the customer experience. The first phase of the research consisted of 12 focus groups (six conducted with groups of 18 to 25 year olds and six in which participants were aged 50 or over), convened in the UK, France, Germany, Sweden and Spain. Feedback from the focus groups was then used to compile a quantitative questionnaire, which was completed online by 2,400 respondents living in the five countries previously mentioned and in the Netherlands.
Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa . It has an annual turnover of £1.74 billion, (€2.58 billion) employs 14,500 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from consulting through integration and deployment. Headquartered in London , Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$45 billion (€37 billion) leader in customer-focused IT systems and services for the global marketplace.
Nikki Cope / Sally Lloyd
Phone: + 44 (0) 1425 472330
Company:McKenna Townsend PR
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Date: 07 June, 2007