Scanning As An Enabler For Digital Transformation report

An independent report from Quocirca, commissioned by PFU (EMEA) Limited, shows that despite remote and hybrid working pushing businesses toward digital transformation, a staggering amount of documents are still paper-based

PFU (EMEA) Limited

London, September 22, 2022

PFU (EMEA) Limited has today unveiled the findings of the Scanning As An Enabler For Digital Transformation report in which Quocirca, the print industry’s leading source of market insight, explored IT employees' views towards scanners and paper use in the workplace. The report[1] finds that almost half (44%) of businesses consider scanning as an important part of their digitisation strategy, whilst 75% of businesses are intending to invest further in scanning technology.

The research also found a stark difference in pre- and post-pandemic digitisation projects. According to the 2022 report, 6% had no clear plan towards digitisation – in contrast to PFU EMEA’s previous research, released in March 2020, which showed that 35% had no clear plan towards digitisation. Today, 68% even have budgeted plans for digitisation projects, citing pressures of increasing customer experience demands and market uncertainties, which require more sophisticated and scalable IT infrastructures. This suggests that COVID was a huge factor in the shift towards organisations stepping up their digital transformation plans.  

Another change is the shift in reasons for digital transformation. Pre-pandemic, the Fujitsu Image Scanners Organisational Intelligence Research Report 2020 showed top drivers included efficiency and profitability. In 2022, the number one reason (53%) is having a more agile and scalable IT infrastructure to allow for contingencies. This is reflected in the fact that 36% think that digitised data is easier to deal with, 30% recognise it as being easier to share, and 30% say it simplifies processes.

When asked about their daily scanning operations, 77% of all organisations now scan all, or the majority of paperwork directly into business processes – whilst speed, integration into enterprise systems (both 45%) and quality images (44%) are among the most important capabilities in scanning solutions. On the flip side, the most disappointing aspect of respondents’ existing scanning solutions is time wasted from misfeeds and paper jams (33%), while the top four biggest negative impacts all arise from interruption to expected operation – such as having to rescan for various reasons, or unexpected downtime.

“Many organisations still rely on paper to conduct their day-to-day business, meaning that scanning has become a key foundational step towards digitisation, especially post-COVID. Using the right tools to digitise documents can help organisations better optimise their business workflows, enabling them to keep in line with company-wide digital transformation goals by managing paper coming into the business,” comments Louella Fernandes, Director at Quocirca.

“Despite the explosion of digital transformation, paper still plays a huge part in businesses today, with a large amount still coming through the doors from external suppliers and customers. This means that scanners play a crucial role in converting that information into a convenient, usable, accessible format – so there continues be a place for scanners in any business transition journey. However, the systemic impact of poor user experience on expected ROI, makes it more important than ever to choose the right feature set, to make a scanning solution fit for end users’ purposes,” concludes Hiroaki Kashiwagi, President & CEO at PFU (EMEA) Limited.

1 The research surveyed respondents from five different geographies, three verticals and organisations ranging in size from 250 to over 1,000 employees.

About PFU (EMEA) Limited

PFU (EMEA) Limited is a specialist company within the Ricoh family, that’s dedicated to information management solutions. We offer advanced technology, intelligent software and consultancy services; these have made us the partner of choice for the world’s most ambitious organisations. So, whether it is document management solutions, bringing galleries online, or small format keyboards for coders, we are committed to enabling the world’s flow of knowledge.

Operating in Europe, the Middle East, and Africa, PFU (EMEA) Limited is responsible for marketing and sales of Fujitsu document scanners. The European company was established in the United Kingdom in 1981 and has offices in Germany, Italy and Spain and Knowledge Suites in London, France and Dubai. For more information, please see:

About Quocirca

Quocirca is a global market insight and research firm specialising in analysing the convergence of print and digital technologies in the future workplace.

Since 2006, Quocirca has played an influential role in advising clients on major shifts in the market. Our consulting and research is at the forefront of the rapidly evolving print services and solutions market, trusted by clients who are seeking new strategies to address disruptive technologies. 

Quocirca has pioneered research in many emerging market areas. More than 10 years ago we were the first to analyse the competitive global market landscape for managed print services (MPS), followed by the first global competitive review of the print security market. More recently Quocirca reinforced its leading and unique approach in the market, publishing the first study looking at the smart, connected future of print in the digital workplace. The Global Print 2025 study provides unparalleled insight into the impact of digital disruption, from both an industry executive and end-user perspective. For more information, visit

Copyright 2020 PFU (EMEA) Limited. All rights reserved. PFU and the PFU logo are registered trademarks of PFU Limited. Fujitsu and the Fujitsu logo are registered trademarks of Fujitsu Limited. All other trademarks are the property of their respective owners. Statements herein are based on specified operating conditions and are not intended to create any implied warranty of merchantability or fitness for a particular purpose. PFU (EMEA) Limited reserves the right to modifications at any time without notice of these statements, our services, products, and their warranty and performance specifications. 

Date: September 22, 2022
City: London
Company: PFU (EMEA) Limited

Top of Page