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End User Services enables digital workplace environment at Robeco global investment company

"Fujitsu came out on top with its ‘small enough to care; big enough to deliver’ message and its clear ability to support our global operations while giving us the attention we needed at head office."

Ton Ligtvoet Executive Director IT Sourcing, Architecture and Portfolio Management, Robeco

Fujitsu provides a digital workplace, based on global standards, which enables users to commute between offices, while increasing the opportunity for collaboration.

The customer

Founded in Rotterdam in 1929, Robeco is a global asset manager, with over 85 years’ experience in fund investing. Robeco offers a mix of investment solutions within a broad range of strategies to institutional and private investors worldwide. The company has offices in Rotterdam, London, Paris, Madrid, Sydney, Frankfurt, Singapore, Tokyo and Hong Kong.

The challenge

Robeco wanted a partner that could combine local presence with global reach and provide the tools and support it needed to grow as a business. It wanted to better serve its clients with a state-of-the-art and always up-todate workplace solution, supporting working anytime and anyplace.

The solution

Fujitsu provides Robeco’s users with a hardware independent digital workplace, based on global standards and latest Microsoft technology, including Windows10, Skype for Business, Office365 and OneDrive for Business. Fujitsu provides onsite support while a local Fujitsu Service Desk provides round the clock phone support.

The benefit

  • Users enjoy a consistent experience regardless of work location, enabling global mobility
  • New collaboration tools encourage users to connect and innovate
  • User satisfaction has increased by the concept of the workplace and onsite support, improving productivity
  • A true global and standard workplace supporting global cooperation


Read the full Robeco case study (933 KB/A4, 2 pages)


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