The flexibility and knowledge of the Fujitsu team was second-to-none – they were always happy to take on board new considerations and suggestions, which reflects the collaborative nature of the project.

Dr Nigel P Brown, Lead for Resilient ICT Strategy Civil Contingencies Secretariat
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Cabinet Office

Producing an Insight Report to notify citizens of serious threats


The Civil Contingencies Secretariat (CCS) was formed in 2001 and is responsible for emergency planning amongst other roles. Its remit is to ensure the UK’s resilience against disruption and potential threats by warning about actual and impending major incidents. It aims to increase the capability to respond to and recover from civil emergencies and provides advice on preparing for a crisis.


The UK Cabinet Office wanted to explore the ability to alert the public quickly in case of emergency, so it commissioned an independent overview and assessment of the technology, including changes since a small-scale mobile alerting trial in 2014.


A research-based approach was used to analyse the mobile alerting landscape in the UK, and internationally, to determine technical options, UK readiness and business considerations. Insight was gained from the review of historic trials, UK mobile provider capabilities, international alerting capabilities, and industry alerting expertise within the Fujitsu Discovery team.


  • The report was used to inform the responsible Minister of the readiness for mobile alerting in the UK
  • Collaborative and flexible engagement approach that provided the Cabinet Office with a report which maximised the expertise of both Fujitsu and the Cabinet Office
  • Insight Report delivered rapidly within three months to meet tight deadlines
  • Insight Report provides foundation for creating actual mobile alerting platform

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