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HM Revenue & Customs works with Fujitsu consultants

"Fujitsu and Capgemini have an understanding of our requirements and how our business operates and have worked to help HMRC define the benefits of a mobile working strategy"

HMRC Mobile, Remote and Flexible Working Lead

The customer

HM Revenue & Customs (HMRC) is the UK’s tax authority and was formed in 2005 through a merger of the Inland Revenue and Customs and Excise.

HMRC is responsible for making sure that the money is available to fund the UK’s public services and for helping families and individuals with targeted financial support. Working with 45 million individuals and 4.5 million businesses, annually it collects around £475bn tax and pay out £40bn in benefits.

The challenge

Following the introduction of flexible working during the London Olympics and in response to Civil Service reform, HMRC wanted to undertake further analysis on flexible, mobile and remote working. This would pave the way for a strategy that addresses the inherent challenges in a holistic manner.

The solution

HMRC partnered with Fujitsu and Capgemini to carry out the analysis of challenges and benefits taking into account technology, people, processes and policies. This included running a number of business engagement workshops to identify the key opportunities, benefits and concerns of different stakeholders across HMRC.

The benefit

  • HMRC now has a platform on which to build a case for change
  • Flexible working could help HMRC increase the productivity of staff and maximise the tax yield. It also provides opportunities to help improve the work-life balance of employees
  • Flexible working could also help HMRC control costs in a time of economic austerity

Products and services

  • Consulting


Download the HM Revenue & Customs case study (216 KB/A4, 2 pages)


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