"Fujitsu are representing the Virgin brand. They are delivering the Virgin Media experience to our customers"
Jon James, Executive Director Broadband, Virgin Media
Virgin Media were the pioneers of high speed internet in the UK, launching the first form of broadband back in the year 2000 and they have been committed to faster speeds and better service ever since.
They are unique in the UK Media industry through being the first “quadruple-play” media company, providing a full range of services for both businesses and customers: from fixed and mobile telephone to television and broadband. They own and operate their own fibre-optic cable network, the only such national cable network in the UK.
The installation of Virgin Media services and products is the beginning of the customer journey and one of the first touch points with the Virgin Media brand.
Virgin Media wanted their customers to have a seamless experience from the get go. This meant robust transition planning of the transfer and recruitment of more than 1,000 technicians was vital, both technically and through supporting the customer journey. Virgin Media needed a partner that could guarantee core technical expertise and an outstanding experience for its customers.