Fujitsu is a global leader in ServiceNow implementation, and has extensive knowledge of our business, which made it the perfect partner.

Representative, North American hydroelectric company
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North American hydroelectric company

Optimizing the IT service management environment

Customer

This North American company handles electricity generation, transmission, and distribution, serving more than four million people. Around 97% of its electricity generation comes from clean or renewable sources.

Challenge

Replace legacy ITSM toolsets with a configurable, modern architecture platform, providing flexibility to govern the data and vendor independently.

Solution

Platform comprising ITSM, ITOM, Asset Management, Service Mapping and multiple integrations with SAP and Smart Meter systems

Outcomes

  • Better visibility of its IT service issues and available solutions
  • Automated routine service tasks enable IT staff to work on complex issues, and ensures a more streamlined and responsive
  • IT operation
  • Reducing licensing requirements leads to lower costs
  • End to end reporting and enhanced visibility of data enables better decision making

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