As an innovation partner, Fujitsu optimally supported our company and employees in the transformation to a digital workplace with comprehensive expertise as well as project and change management.

Tobias Jakob, Head of Infrastructure Home Shopping Europe GmbH
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Home Shopping Europe

Working with Fujitsu, HSE24 created the technological, infrastructural and organizational basis for a state-of-the-art digital workplace

Customer

HSE24 is an innovation driver for modern home shopping. Having initially launched via TV in 1995, the company has developed into an international omnichannel retailer that now has a presence on all relevant channels – on TV, online, on the go and on social media. Their unique selling proposition is the cross-media presentation of topics and brands with lifestyle character.

Challenge

To establish a state-of-the-art workplace for over 900 employees, HSE24 had to create the infrastructural conditions as well as prepare their employees and support them throughout the transition.

Solution

As a general contractor, Fujitsu developed and implemented a technical concept for modernizing the infrastructure and improving the end user experience. This was followed by a rollout concept for introducing Office 365 and an optimized transition plan for the employees.

Outcomes

  • Technical planning and implementation, comprehensive project and change management and a help desk from a single source
  • Fujitsu as general contractor manages partners
  • Detailed customer knowledge, thanks to a long-standing business relationship started in 1996
  • Gradual innovation tailored to the customer’s digital maturity

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