Providing access to powerful AI capabilities is a key part of Fujitsu’s strategy to enable its SELECT channel partners to transform their customers’ businesses by designing and deploying solutions relating to emerging technologies such as AI. Fujitsu is not only co-creating AI solutions alongside partners, but also providing an accelerated path for them to deploy intelligent solutions by enabling them to tap into the technologies, skills and support of Fujitsu’s entire AI ecosystem. The Fujitsu AI Zinrai1 Deep Learning System is hosted by distributor Tech Data, providing partners with access to a complete testing environment for any AI proof of concept, ahead of full deployment.
Dave Hazard, Vice President and Head of Channel and Sales Operations, at Fujitsu EMEIA comments: “We are enabling Fujitsu channel partners to keep pace with technology advances, by giving them access to powerful new AI capabilities. On top of that, we are providing the personalized support needed by each individual partner organization to take full advantage of our AI capabilities in solving their customers’ business challenges. This ranges from co-creating solutions, to helping them acquire in-house expertise, to sharing the latest insights of specialists working at the forefront of AI technologies with them.”
One of the first channel partners to leverage the powerful ecosystem was Fujitsu SELECT Circle Partner DFI, based in France. Supported by Fujitsu’s AI partner ecosystem, DFI created an intelligent solution to manage the thousands of support tickets it receives every month. DFI worked with experts at Fujitsu’s AI Center of Excellence2 in Paris-Saclay to collaborate on the ideation and proof of concept (PoC) testing through to real life deployment – all in just six weeks from initial idea to roll-out.
The Fujitsu PoC environment tested the concept’s viability, confirming 80 percent accuracy by using natural language processing to route each support ticket to the correct person within this impressive timescale. The system also reduces human error in processing data and enables DFI to use predictive logic to anticipate and prevent incidents or outages. Now that the intelligent support solution has been effectively trained, DFI can roll it out to customers, either as an on-premises solution or as-a-service.
Thomas Meunier, COO at DFI says: “Artificial intelligence, machine learning, and deep learning are all hot and current topics for our customers, who are turning to us for help in identifying how to deploy these emerging technologies and solutions to address business challenges. We used our own operations as an opportunity to learn. With Fujitsu’s assistance and the valuable input of the Fujitsu AI ecosystem, we were able to quickly build and test an intelligent solution to improve support ticket handling, providing an extremely fast and effective return on investment. This has already significantly improved the productivity of our SLA ticket handling, team and above all customer satisfaction. Now, we plan to roll out the same solution for our customers.”
Partners can easily leverage Fujitsu’s deep experience in delivering AI solutions and its unique co-creation approach to support them through the entire lifecycle of AI projects. Comprehensive support starts with extensive training for solutions architects and engineers to bring partners up to speed with new technologies, in addition to access to Fujitsu’s AI ecosystem, which includes alliance partners, such as Inria, and leading institutions, such as Ecole Polytechnique in France and Chalmers University of Technology in Sweden.
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.1 trillion yen (US $39 billion) for the fiscal year ended March 31, 2018. For more information, please see http://www.fujitsu.com.
Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, India and Africa region (EMEIA), our 27,000-strong workforce is committed to Digital Co-creation, blending business expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security. For more information, please visit http://www.fujitsu.com/fts/about/
Fujitsu Public Relations
Company:Fujitsu Technology Solutions
All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.
Date: 09 October, 2018
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