»I would like to deploy our service desk with Fujitsu all over Legrand’s world «
Philippe Mezan, IT Infrastructure Manager, Legrand
Legrand provides access to the basic energy of electricity, it is the global specialist in products and systems for electrical installations and information networks in residential, commercial and industrial buildings. With a presence in more than 70 countries and a workforce of over 33,000 people, Legrand in 2011 made sales totaling over €4.25 billion
Legrand is a company proud of its French roots but with a truly global outlook. Its operations span multiple countries, time zones and language requirements. In such an environment delivering Service Desk support, meeting user demands and providing incident management was proving to be costly and resource intensive.
Legrand needed a partner with a global presence, expert knowledge and specialist capabilities in order to provide faster responses to IT problems, a consistent service experience for all users and cost-effective solutions that could be quickly and easily implemented alongside successful ongoing delivery.