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Robotic Process Automation helps Municipality of Frederiksberg in Denmark to make the daily lives of its 7,000 staff and 105,000 residents easier

"With Fujitsu’s help we have built up a really good toolbox in terms of our skills and competence."

Sidsel Bülow Skovborg, Head of Digitalization, Municipality of Frederiksberg

Robots herald a digital transformation

Customer

Denmark’s Municipality of Frederiksberg wanted to automate many repetitive manual processes that were taking too much staff time and adversely affecting service delivery. Since its in-house IT staff did not have expertise in Robotic Process Automation (RPA), it called on the help of Fujitsu specialists who first created an example project, and then delivered skills transfer which has enabled the municipality to create its own RPA solutions.

Challenge

The municipality wanted to automate manual workflows but did not have the necessary Robotic Process Automation (RPA) skills.

Solution

Fujitsu produced a proof of concept for a single RPA project