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Hiscox introduces highly secure document management process with PalmSecure

"We reviewed the palm vein technology and were impressed with Fujitsu PalmSecure’s maturity and extensive use across a range of business sectors. Palm vein scanning is non-intrusive, intuitive and has extremely low false readings so it was the perfect fit for us"

Steve Bigmore, IT Project Manager, Hiscox

The customer

Hiscox is a leading specialist insurer headquartered in Bermuda, with roots dating back to 1901. It specialises in specific types of insurance, often focusing on areas other insurers find too complex to handle. By challenging convention in each specific market it can offer market leading products and services. Hiscox London Market underwrites international businesses, via the Lloyd’s of London insurance market, and specialist retail business from around the world. Its expertise extends as far as insuring inter-planetary probes and observation satellites.

The challenge

Hiscox wanted to transform its operations into a virtually paperless process in order to become more efficient and reduce human error. It needed a secure scanning platform to make this vision a reality.

The solution

The company worked with security & IT partner Security Systems Technology Ltd. to evaluate numerous scanners and security solutions before selecting the Fujitsu fi-6800 Production Scanner in conjunction with the Fujitsu PalmSecure reader.

The benefit

  • Removing the paper trail has led to instantly available documentation, enabling more transparency and visibility across operations.
  • Users love the speed and simplicity of the process which IDs them within seconds and makes the storage of documents intuitive.
  • Increased productivity and efficiency while reducing the risk of human error.


Read the full Hiscox case study (210 KB/A4, 2 pages)