We understand that not all of our customers are IT professionals and some may find it difficult and frustrating to find versions, settings and information that our Support representatives need to diagnose and resolve issues. For this reason we can offer a Remote Desktop Support Session to quickly troubleshoot issues and collect the required support information on your behalf, while you watch on your screen. This can eliminate customer frustration and can dramatically reduce the time to identify and resolve your issue.
To troubleshoot and identify issues preventing correct or expected performance of the Fujitsu Scanner Product and its associated software.
The Support representative will only perform the following scope of work during a Remote Desktop Support Session, as appropriate:
By requesting or accepting a remote desktop support session from our support representative you accept responsibility for any changes made to the computer’s scanner software and scanner driver software. If you are not the owner of the computer equipment we recommend that you seek permission from your IT Administrator.
Under no circumstances will the support representative change core operating system settings, security/permissions settings or any other settings, applications or software not listed above.
Before requesting or accepting a remote desktop support session we recommend you exit any applications that contain personal or confidential information.
Fujitsu or its support representative is not liable for any technical issues or loss of any data before, during or after a remote desktop support session. Nor do we guarantee that a remote session will resolve any technical issue.
More information about this software can be found on the website:
A security statement for this software can be found at:
A list of corporations that use TeamViewer can be found here:
The TeamViewer logo and trademarks are respected trademarks of TeamViewer GmbH. Microsoft® and Windows® are respected trademarks of Microsoft Corporation. Mac® is the respected trademark of Apple Inc.
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