ServiceNow enable faster incident resolution times and automates common requests at University of Jyväskylä, so service desk agents can focus on high priority activities, while providing a better user experience

Finland’s University of Jyväskylä is ranked among the top three percent worldwide and its naturally beautiful campus is home to a dynamic multidisciplinary research university – an open and collaborative community of almost 2,600 experts and 14,700 students. The university’s vision is to be a global leader in the study of learning, wellbeing, and basic natural phenomena, reshaping competence to build a sustainable society.

University of Jyväskylä needed a modern ITSM platform and an experienced implementation partner.