"We’ve reduced our support costs; we’re keeping a tight lid on inventory and resolving incidents more quickly, and with Fujitsu we have a virtual organization that can expand and contract ensuring rapid onsite support. This makes my life easier and allows me to focus on more strategic objectives"
Tim Guyer, CIO, Saint-Gobain North America
Saint-Gobain is the world leader in the habitat and construction markets. It designs, manufactures and distributes building materials, providing innovative solutions to meet the growing demand for energy efficiency and for environmental protection. The company’s solutions span from self-cleaning windows and photovoltaic glass to smart insulation systems, water supply systems, solar solutions and building materials distribution. It employs nearly 190,000 people in 64 countries and in 2013 had sales of $55.8 billion.
Saint-Gobain North America wanted to provide a consistent level of service to its internal businesses utilizing its existing internal staff while adding a trusted third party.
After a comprehensive US evaluation, three vendors were shortlisted as potential partners. The company’s corporate IT staff selected Fujitsu to provide help desk, asset management and on-site support services.
Download the full Saint Gobain case study (283 KB/A4, 2 pages)
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