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IT Infrastructure Services
FPI maintains one of the country's largest field service group, with trained engineers available to immediately respond to your needs. We have invested in a single-point-of-contact call center to receive all customer calls and assign them to the proper FPI engineers for immediate action. All calls and responses are recorded and monitored to provide quantitative measurements of our service levels.
FPI’s experience with Fujitsu and other major hardware brands helps us meet the challenges of installing multiple-vendor systems. Our Implementation Service uses this experience to manage all stages of the platform implementation process – from planning the site, preparing the operating environment, delivering and unpacking the equipment, commissioning the hardware, installing and configuring the operating system, up to performing acceptance tests for clients.
FPI’s maintenance service is at the core of all field support services. We provide maintenance and warranty support for all Fujitsu and Sun equipment, and across all major brands of servers, PC’s, monitors, printers, terminals, ATM’s, POS, network equipment, and ancillary gear such as UPS. Spare parts are maintained at our main depot near the NAIA, while a smaller depot is also maintained in Cebu.
With the proliferation of personal computers at office desktops, FPI offers a complete line of on-site desktop services, covering the complete life cycle from planning, procurement, installation, user education, desktop customization, hardware and software maintenance, and help desk support.
FPI offers system support services for problems related in the installation and operations of the popular server-side operating systems, including Windows Server, Solaris, Linux and other UNIX variants, as well as popular client-side environments such as Windows XP, Windows 7 and Windows 8.
Since many enterprises maintain multiple tiers of computing platforms, FPI assists in interconnecting these disparate platforms (from data centers to departmental servers up to workstations), and providing the systems management methodology and tools to optimize the management of these resources.