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Fujitsu Enterprise Solutions‘ SAP support solutions are designed to complement and enhance existing internal capability. The service is designed to offer a stable cost platform, whilst still maintaining control and the flexibility for enhancement.
Support of existing SAP customers is one of Fujitsu Enterprise Solutions’ core businesses. We have a range of engagement models to offer to our customers; from informal and formal ad-hoc consulting support to 24 x 7 hour support with dedicated consultants who are contacted via our workflow enabled web-based national Support Call Centre, which is located in the Philippines. Our support offering includes both SAP Application and SAP Technical support.
Our SAP Technical team offers a range of services aimed at bringing our clients a stable and reliable SAP system. Regular remote technical support can be provided in the form of regular remote health checks and system maintenance on one or more of a customer’s SAP systems. These services offer an organisation a cost-effective alternative to in-house Basis resourcing and ensures the stability and performance of mission critical SAP systems.
Fujitsu Enterprise Solutions provides a wide range of support services tailored to help you achieve your ongoing SAP support and enhancement objectives from both a functional, technical and infrastructure perspective.
The key support services which are within the core business for Fujitsu Enterprise Solutions are:
- Customer site audits, surveys and strategic advice.
- Call Centre/Helpdesk as a central focus and contact point for all support/services
- Technical, functional and business support
- Infrastructure support (excerpt provided following)
- Integration services
- Basis monitoring
- Release upgrades (excerpt provided following)
- System optimisation
- ABAP development support
- Planned and ad-hoc user training
- System administration
- System security and authorisation profile design
- Documentation maintenance and design