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"Migrating HMRC’s telephone infrastructure to a private hosted cloud infrastructure provides a number of benefits. It enables a more flexible and agile approach to meet business demands allowing end users to manage their own telephony functions and features via self-service portals, driving down costs."
John Keegan, Business Development and Innovation Manager, Fujitsu
HM Revenue & Customs (HMRC) is the UK’s tax and customs authority, responsible for making sure that money is available to fund the UK’s public services and for helping families and individuals with targeted financial support. An Act of Parliament established HMRC in 2005 as a new department replacing the Inland Revenue and Her Majesty’s Customs and Excise. HMRC collected £517.7 billion in taxes in 2014-15.
In order for HMRC to transition to a consumption based cloud solution, it required a replacement for its existing Voice and Unified Communications service. The requirement was for an innovative, adaptable and cost-effective solution that allowed it to retain its existing handsets. The additional challenge was to deliver this solution within a six month transition period without any user disruption.
HMRC selected Fujitsu as its provider for Voice and Unified Communications. Fujitsu’s solution, underpinned by offerings from partners Mitel and Gamma, was to design and implement a Fixed Voice Telephony Service that could manage HMRC’s existing handsets, legacy infrastructure and provide a path to wider Unified Communications.
Read the full HMRC case study (341 KB/A4, 2 pages)
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