NOTE: this is an archived page and the content is likely to be out of date.
Team Leader-Technical Support for Desktop
- Primarily responsible for the management of the day-to-day activities of onsite desktop engineers.
- Must have expertise and understand requirement of a client distributed environment.
- Must have expertise on handling escalated customer issues.
- Must have expertise on using tools to measure engineers work performance and workload management.
- Must be able to emulate processes and procedures specific to the customer and of ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited) framework.
- Must have strong working technical knowledge on desktop operating systems (MS Windows-based), desktop productivity tools (Microsoft Office, Internet Explorer, Adobe Acrobat Reader, Microsoft Project, Visio) Symantec, Trend Micro Anti-Virus, Ghost replicating tools and Client Management Software.
All candidates for the above positions must have the ff. additional qualifications:
- Have strong documentation skills and expertise in handling escalated customer issues.
- Able to emulate processes and procedures specific to the customer and of ITIL® (ITIL® is a Registered Trade Mark of AXELOS Limited) framework.
- Excellent oral and written English communication skills.
- Strong multi-national, multi-cultural experience and orientation.
- Customer focused.
Please send your resumes to the contact stated below:
We shall respond to qualified applicants only
WeServ Systems International, Inc.
Human Resources Department
Address: 12/F Net Square Building, 3rd Ave cor 28th St., Crescent Park West, Bonifacio Global City, Taguig City, Philippines