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Regional Support Center Manager
- Must have a good technical understanding of infrastructure.
- Must have at least 3 years customer service experience.
- Must have a basic risk assessment and management capability.
All candidates for the above positions must have the ff: additional qualifications:
- excellent oral and written English communication skills.
- customer focused.
Roles and Responsibilities:
- Provide leadership to a team supporting technologies such as: Client Computing, IT Operations, Telecomm, Windows Server, UNIX/LINUX, Data Management, Internet Services, IT Security, Collaboration/Lotus Notes, and Documentum.
- Oversee successful completion of the following tasks for infrastructure platforms complying with client’s policies and procedures.
- Compliance with SLA metrics (eg. Issues tracking, Escalation, TTs/CRs updates/closures.
- Backup and restore operations (e.g. changing backup tapes, tape management, restore files, using onsite level 2 as smart hands to follow instructions.
- Disaster Recovery Plan exercise for all infrastructure service areas.
- Oversee the following tasks using existing client tools: Network and server monitoring using HP OpenView, HPinsight manager and other client’s tools; react to notification from the tools and performs diagnosis of the problem escalating to onsite for physical work or OEM if required; and provide routine and proactive platform analysis (eg, traffic analysis, server capacity management, etc) using existing client’s tools.
- Ensure tasks related infrastructure platforms, these are devices other than desktop devices e.g. switches, routers, servers are completed as required.
These tasks includes but not limited to:
- Change Control
- IT Asset Management
Please send your resumes to the contact stated below:
We shall respond to qualified applicants only
WeServ Systems International, Inc.
Human Resources Department
Address: 12/F Net Square Building, 3rd Ave cor 28th St., Crescent Park West, Bonifacio Global City, Taguig City, Philippines