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Reference Case Robeco - End User Experience : Fujitsu Netherlands

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Robeco has changed the way its employees work and offers full on-site support focusing on increasing productivity and collaboration. 

At Robeco, IT users have the freedom to work in whichever way they want to, using apps that enhance their productivity. Logging into the workplace is done with a single user ID, which gives access to all modern collaboration tools that teams use to work together. Unique at Robeco is their choice for an on-site support model for user empowerment to realize a complete end-user-centric approach focused on customer satisfaction. 

'We now have eight Fujitsu engineers on-site from 7 AM to 7 PM to handle all service requests and floor support. It is our belief that having a partner with an on-site service desk, fully integrated in our own processes, will boost performance and user satisfaction'

Ton Ligtvoet IT Sourcing and Architecture Director, Robeco


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