SOSA Whitepaper - Building a future proof IT organization

In order to stay relevant, IT organizations need to change how they operate and adopt a smarter way of working. A way of working that takes the delivery of services as its starting point and includes continuous service improvement as an ongoing responsibility. The Fujitsu SOSA implementation standard enables companies to continuously improve their Service Delivery by performing the four SOSA activities Simplify, Organize, Standardize and Automate on their workflows and tasks.