What we do
As a managed service provider Fujitsu delivers end-to-end ServiceNow solutions, from consultancy, implementation, integration, service orchestration and stakeholder communication, through to training and support. We are proud to be able to provide this full lifecycle support for our customer's ServiceNow implementations.
By combining our knowhow and experience with the power of ServiceNow, we deliver enterprise service management processes that free up your staff to concentrate on what they do best – which is running your business.
As a ServiceNow Elite partner, we provide a broad range of solutions that can be easily scaled up or down, in line with your organization’s specific requirements and future needs. Regardless of your business size, or whether you a looking for a customized ServiceNow solution or something that’s off-the-shelf, we can help.
ServiceNow Full Lifecycle Partner
Fujitsu SOSA
Over the past few years Fujitsu has performed many successful implementations of the ServiceNow platform. While the completion of these projects are important milestones for our clients, we believe that in order to reap the true benefits of the solution, a smarter way of working is required as well. A way of working that takes the delivery of services as its starting point, so the customer will experience more understanding from the IT organization.
Fujitsu's SOSA (Simplify, Organize, Standardize and Automate) process model is an innovative control mechanism that fully organizes the working method of IT management. The SOSA implementation standard of Fujitsu enables customers to continuously improve their Service Delivery by performing the four SOSA activities Agree, Deliver, Restore and Change. Fujitsu SOSA consists of a pre-configured ServiceNow Platform, education and certification, consulting, coaching and training on the job for line and process management.
This means that SOSA provides your organization with all required products and services to bring full added value of the ServiceNow platform allowing you to align and mutually reinforce the three assets used to manage the delivery of services - People, Processes and Products.
Ways of Accessing ServiceNow
Our Elite partnership with ServiceNow means our customers have a choice of solutions to best suit their organisation’s needs - both now,and in a scalable way for the future. With that Fujitsu offers different ways of accessing ServiceNow:
- As a Managed Service Provider (MSP) solution where we manage and operate the ServiceNow platform on your behalf. We look after everything end-to-end including integration services, stakeholder communication, training and support.
- Fujitsu ServiceNow Solutions: Symfoni WE closes gaps in the service delivery value chain. Based on ServiceNow, this set of applications is built to rationalize all processes and procedures by automation. Through the Symfoni WE support portal (based on ITSM best practice) you can automate and control your delivery services; optimize your financial administration; ease KPI control and management reports and increase overview of skills and training.
- ServiceNow licenses and services can be procured from Fujitsu through Public Sector frameworks, for example G Cloud in the UK and SMALS in Belgium.
- Direct Re-sell –enabling you to have one point of contact for all your ServiceNow needs.
The approach you choose will depend on your business and which elements of our ServiceNow offering you require. Get in touch today to discuss your specific needs and find out how Fujitsu can help.
Fujitsu's ServiceNow EMEIA reach
With the acquisition of Symfoni ESM in 2016, Fujitsu's ServiceNow capabilities and expertise have been greatly enhanced. We are now one of the largest ServiceNow practices in Europe, with vast experience and extensive EMEIA reach.
We believe so strongly in the value and benefits of ServiceNow that we have implemented it across our entire organization. The knowledge we have gained through developing and implementing our own solution, means we really can say we are the right company to help you transform your business.
Reasons to choose us include:
- 380+ ServiceNow specialists in 16 countries
- 800+ project implementations
- Authorized EMEIA training partner
- SaaS expertise in delivering global implementations
