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  4. ServiceNow enable faster incident resolution times and automates common requests at University of Jyväskylä, so service desk agents can focus on high priority activities, while providing a better user experience

ServiceNow enable faster incident resolution times and automates common requests at University of Jyväskylä, so service desk agents can focus on high priority activities, while providing a better user experience

"Fujitsu’s team was able to smoothly deploy a ServiceNow environment that supports our whole organization."

Ari Hirvonen, Chief Digital Officer, University of Jyväskylä

Transforming educational support with ServiceNow

Customer

Finland’s University of Jyväskylä is ranked among the top three percent worldwide and its naturally beautiful campus is home to a dynamic multidisciplinary research university – an open and collaborative community of almost 2,600 experts and 14,700 students. The university’s vision is to be a global leader in the study of learning, wellbeing, and basic natural phenomena, reshaping competence to build a sustainable society.

Challenge

University of Jyväskylä needed a modern ITSM platform and an experienced implementation partner.

Solution

  • Fujitsu designed, implemented, and supported ServiceNow ITSM environment with self-service portal