RHIAG Group streamlines all service management activities and processes with ServiceNow, thus supporting the company’s digital transformation

Rhiag selects Fujitsu to implement a management portal for internal services support, thereby saving resources and increasing responsiveness and agility.

The customer

Established in 1962, Rhiag is a leading group in the spare parts B2B sales and distribution sector for cars, commercial and industrial vehicles, and motorcycles. In 2016, the group joined LKQ Corporation, the global leader in aftermarket distribution, listed on NASDAQ.

The challenge

As part of a process of major change and digital transformation, Rhiag took the decision to update its IT Service Management in 2016, with the aim of ensuring more efficient management and enhanced security.

The solution

Together with Fujitsu, Rhiag implemented a ServiceNow-based solution that allows the customer to independently manage ticketing issues linked to any business process, not only IT, and establish a top-level service desk provided directly by Fujitsu.

The benefit

• Drastic reduction in telephone calls to the service desk
• Visibility and control over all help desk processes
• Management of authorization workflows and business processes

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