Technical Support Services

Predictive and preventative, Fujitsu IT support perfectly aligns to your business priorities.

Fujitsu is one of the largest IT support service providers in the world, with over 35 years of experience delivering technical support to customers around the globe. We understand that every business is different, which is why we align our service delivery to your individual business requirements.

Our experience providing end-to-end IT support covers all sectors, from transport, retail and manufacturing to financial services, education, healthcare and the public sector. Globally we;

• deliver support services to over 180 countries
• have 15,000 support engineers
• support 4.9 million devices
• ship 2.1 million parts per year

Through the ongoing development of world-class services, tools and processes, we provide managed IT support that focuses on business outcomes, constantly exceeding customer expectations, improving the customer experience and increasing user satisfaction.

Read our case studies to discover more about our technical support customer successes.

Download a copy of the Intelligent Engineering brochure. (1,014 KB) 

Pro-active intelligently engineered IT support.

At Fujitsu, we recognise the negative impact outages can have on revenue, business reputation and customer satisfaction, which is why we have developed a support service offering that provides far more than the standard reactive delivery model.

We’re proud to say that there’s nothing standard about our IT support, it’s not just reactive, it’s also proactive, predictive and preventative. Using Intelligent Engineering , we predict potential problems before they occur and prevent them from ever happening, to ensure your business remains up and running 24/7/365. In doing so we;

• drive down incident rates
• minimize issue resolution times
• reduce downtime
• deliver cost efficiencies

We continually look to improve and innovate, be this through our ConnectIT Bar service that provides end-users with a walk-up service delivered in Head Office locations, or through our CARE service that provides dedicated expert engineers who deliver proactive issue resolution, training and support to retail locations.

Fujitsu IT support includes multivendor hardware and software products, and specialized retail systems. Our Managed Rollout & Lifecycle Support Service delivers the right systems, to the right place, at the right time. This includes mass rollouts, automated or customized installations, de-installations, relocations and upgrades. Our rollout and project management expertize covers installation, localization analysis, system disposal, data migration and training.

Global onsite support services.

Through our integrated global service delivery center, the Global Program Management Office , we provide consistent 24/7 maintenance services and onsite technical support, for organizations operating internationally.

We have three Global Program Management Office hubs, located in the Philippines, Belgium and Costa Rica, that ensure service support anywhere in the world. Our onsite support services are delivered to over 180 countries through a tightly managed global network of Fujitsu country organizations, independent service providers and Fujitsu engineers.

Our support is based on international service methods, standardized processes and central governance, and can be easily and rapidly scaled up or down according to your business priorities.

Technical Support Service customer example - for a top tier car manufacturer, we provide global dealership server infrastructure support and maintenance, we;

• planned and managed the global rollout and installation of services to 4,206 car dealers
• deliver break-fix and IMAC/D services across 154 countries
• support 8,000 PRIMERGY RX300 & RX600 servers

Our global IT support service experience covers all industries, including banking, food and beverage, automotive and airline.

Why choose Fujitsu as your trusted technical support service partner?

We focus on providing IT support that delivers desired business outcomes. Ours is a one-stop shop for maintenance and services, from installation and ongoing support, to repair and disposal, we have the expertize to deliver tailored IT services that are matched to your individual business requirements. We specialize in providing a fully managed lifecycle support service for global organizations wanting;

• flexible support levels and delivery models
• scalable high-quality customer-focused services
• support services delivered in a cost efficient manner
• expert advice and guidance

We take the complexity out of IT support and maintenance, which leaves you free to concentrate on exploring new opportunities to grow your business.

Contact Fujitsu to find out more about the benefits our IT technical services offer.