Fujitsu Marks Global Delivery Center Network Expansion with Investment in Portugal

Brage/Luxemburg, May 06, 2016 Fujitsu is expanding its Global Delivery network at an annual rate of almost 25 per cent and investing in a new satellite Global Delivery Center in Portugal. Addressing growing global demand for high value-add IT services. Fujitsu is recruiting highly skilled, multilingual employees around the world, as it eyes continued rapid growth.
Globally, Fujitsu now boasts more than 8000 customer-facing employees in its network of eight Global Delivery Centers and is also investing in additional competencies, such as new SAP system support capabilities for its operations in the Philippines and Thailand.

Already the largest Japanese employer in Portugal, Fujitsu recently hired 100 highly skilled, multilingual operations employees in the northern Portuguese city of Braga, and plans to recruit hundreds more to the offices, which are a satellite of its Global Delivery Center in the nation’s capital, Lisbon.

Today marks the grand opening of Fujitsu’s Braga operations, with an official ceremony attended by His Excellency the Portuguese Prime-Minister, António Costa, His Excellency the Ambassador of Japan in Portugal, Hiroshi Azuma and Fujitsu Executive Vice President and Head of Global Delivery, Hidenori Furuta.

Hidenori Furuta comments: “This new investment by Fujitsu in Portugal underlines the dedication of our local employees, as we mark the growth of our Global Service Delivery workforce past the worldwide milestone of 8000 employees. Fujitsu is continuing to invest in a dedicated Global Service Delivery network that helps customers solve an annual total of more than 1.3 million IT challenges around the world, in more than 40 different languages. In every interaction, we uphold the highest standards of technical service for our customers.”

The expansion marks a new chapter in the success story around Fujitsu’s operations in Portugal. Fujitsu’s Global Delivery Center in Lisbon opened in January 2008 with an initial investment of 10 million Euros, with 200 employees providing technical support to 40,000 users worldwide. Since then, it has grown to a workforce of 900-plus employees, providing support to 350,000 users in 150 countries, in 23 languages.

Sense and Respond Philosophy
The Sense and Respond service model used by Fujitsu in its Global Delivery Centers has been recognized internationally for its results in putting people at the center of the operation. Fujitsu continues to invest in providing continuous training of employees, developing specific skills and creating career opportunities.

The Sense and Respond methodology is also based on a lean vision and of waste elimination, solving problems in the front line – usually on the first call. Fujitsu’s multidisciplinary teams carry out empowerment meetings on a daily basis in order to identify the main issues that motivated end-customer contact, automating and streamlining real-time responses. Performance metrics and response times, measured in real-time, are always available to team managers in order to provide ongoing service level monitoring.