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Управляемое сопровождение

Консолидация договоров на обслуживание

В гетерогенных и зачастую сложных распределенных по всему миру средах необходимо четко осуществлять координацию с поставщиками обслуживания аппаратного и программного обеспечения. Управляемое сопровождение Fujitsu позволяет решить эту задачу. Эта услуга помогает вам более эффективно управлять контрактами на обслуживание в средах, где используются решения нескольких производителей, четко определяя обязанности по обслуживанию, координируя услуги по сопровождению, реализуя их и по требованию принимая на себя полную ответственность за контроль выполнения соглашений об уровне обслуживания (SLA) с различными производителями и поставщиками услуг даже в общемировом масштабе.
  • Консолидация договоров на обслуживание
  • Консолидация номеров телефонов
  • Консолидация отчетов по обслуживанию
  • Разнообразие вариантов выставления счетов за обслуживание
  • Стандартизация соглашений об уровне обслуживания
  • Автоматизация сопровождения ресурсов
  • Четкое распределение обязанностей на всех этапах обслуживания за счет управления из единого центра
  • Адаптируемость и масштабируемость, обеспечивающие точное соответствие требованиям
  • Способность выполнять сложные задачи – от администрирования контактов до контроля исполнения договоров – даже между локальным и глобальным уровнями
  • Единый центр для обращения по всем заключенным договорам на обслуживание в разнородной информационно-технологической инфраструктуре, поддержка на 26 языках, круглосуточное обслуживание без выходных дней во всех часовых поясах (за счет размещения отделов в разных часовых поясах)
  • При необходимости единая точка ответственности за все контракты на обслуживание
  • Воспользуйтесь знаниями и опытом компании Fujitsu в сфере управляемого сопровождения, накопленными более чем за 25 лет работы в различных отраслях при обеспечении высокой степени удовлетворенности заказчиков.

  • United Kingdom , Industry: All
    Specsavers Case Study

    Specsavers needed to be able to react quickly if the opportunity arises to develop a new market and open new stores. Managed services from Fujitsu ensure rapid, efficient and flexible support in meeting this goal. Tags:

  • United Kingdom , Industry: All
    Fujitsu Services – Creating a Culture of Continuous Improvement

    Fujitsu chose to work with Unipart, experts in Lean implementation with over 25 years experience and a leading exponent of the Lean methodology, to help it create ‘model lines', which could be used to apply Lean tools and techniques to different service processes. Tags:

  • United Kingdom , Industry: All
    National Childminding Association Case Study

    Fujitsu was chosen for the Implementation of a state-of-the-art core banking system. Scalable performance, absolute flexibility, maximum availability and reliable business-critical 24/7 operation were all absolutely essential. Tags:

  • United Kingdom , Industry: All
    Fujitsu Australia and New Zealand

    Fujitsu Australia and New Zealand has 2,700 employees and is a full service provider of information technology and communications solutions. From strategic consulting to application and infrastructure solutions and services, the company works with clients to consult, design, build, operate and support business solutions. Tags:

  • United Kingdom , Industry: All
    Fujitsu Finland: mobile solutions for the workforce

    Fujitsu Services Finland is a leading provider of advanced IT services and product solutions. One of our key capabilities is helping organisations to mobilise their workforce and data with mobile IT solutions. Tags:

  • United Kingdom , Industry: All
    Post Office®

    Post Office®, part of Royal Mail Group, is the largest retail and financial services chain in the UK. Its partnership with Fujitsu stretches back to 1993 and includes a £1.4 billion, ten-year programme to manage the in-store experience in its 14,300 branches, with 34,000 counters, through the installation of a brand new networked counter system. Tags:

  • United Kingdom , Industry: All
    Monmouth School Case Study

    Monmouth School relies heavily on its IT network to support its academic curriculum. All pupils have full access to email and can have personalised access to the network remotely from home or through PCs in the boarding houses. Fujitsu delivers a future-proof, dynamic IT solution for Monmouth School Tags:

  • United Kingdom , Industry: All
    Fujitsu - IT Recycling

    IT Recycling is good for the environment and essential for the business. Fujitsu services offer a cradle to grave IT equipment disposal service. Tags:

  • United Kingdom , Industry: All
    Fujitsu Services: learning a valuable lesson in European collaboration

    With over 40 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment. Tags:

  • United Kingdom , Industry: All
    Standard Chartered Case Study

    The PRIMERGY platform is not a blade server. It's an enterprise-class system, comparable to high-end RISC platforms, that runs x86 processors and three operating systems. Tags:

  • United Kingdom , Industry: All
    National Bank of Abu Dhabi Case Study

    Fujitsu was chosen for the Implementation of a state-of-the-art core banking system. Scalable performance, absolute flexibility, maximum availability and reliable business-critical 24/7 operation were all absolutely essential. Tags:

  • United Kingdom , Industry: All
    Fujitsu Services - Blackberry Mobile Solutions

    One of Fujitsu's core IT services is the provision of mobile solutions. Fujitsu recognised that it needed to evaluate how ‘its own' mobile communication and management could be improved through the deployment of a mobile IT solution. Tags:

  • United Kingdom , Industry: All
    Post Office® - customer experience

    Fujitsu has been working very closely with Post Office® to create an innovative branch experience, ranging from flexible touch screen counters to trialling self service kiosks, so customers benefit from multiple channels and greater payment options. Tags:

  • United Kingdom , Industry: All
    Fujitsu Services – Customer Services

    First developed in the manufacturing industry, Lean is a systematic approach for identifying and eliminating waste or unnecessary activities through continuous improvement of the product or service in response to customer needs. Tags:

  • Ireland , Industry: All
    Northern Ireland Water: Implementation, Support and Management of Oracle eBusiness Suite Applications

    NIW has made a substantial investment in Oracle licences and Fujitsu's work has enabled it to create a fully integrated solution that leverages the maximum value from that investment. Tags:

  • United Kingdom , Industry: All
    National Police Improvement Agency Case Study

    Fujitsu was chosen for the Implementation of a state-of-the-art core banking system. Scalable performance, absolute flexibility, maximum availability and reliable business-critical 24/7 operation were all absolutely essential. Tags:

  • United Kingdom , Industry: All
    MyTravel Case Study

    The BladeFrame technology has helped MyTravel significantly. In IT terms, it's markedly reduced the complexity and employees are now working more smartly, with time freed up to deliver further solutions. Tags:

  • United Kingdom , Industry: All
    Daimler: Managed Services for the European Data Centre

    Managed Services Responsibility for 5,000 servers and 1,500 databases for the European Data Centre of Daimler AG proves that there's no contradiction between optimising costs and simultaneously enhancing quality. Tags:

  • United Kingdom , Industry: All
    Halifax Bank of Scotland and Fujitsu

    Having made the strategic decision to consolidate their existing three suppliers to just the one for the HBOS Group IT contract, they knew the partner would need to have impeccable credentials and that's why they chose Fujitsu. Delivering what we promised: consistent service level agreements with a value added business proposition. Tags:

  • United Kingdom , Industry: All
    Luup

    “Luup chose the partnership of Fujitsu and Rule Financial to undertake a highly focused 10 week consultancy project.” Tags: