日本語 | English |
Fujitsu Network Solutions Limited（ *1）(hereinafter referred to as FNETS) today announced its new multilingual support-service, the Global Help Desk.
The service is available in multiple languages, Japanese, English, Chinese, Korean, Spanish, etc., providing assistance for globally expanding companies and new comers.
"Global Help Desk" is intended for not only for such enterprises but also for their end-customers, and is made up of "Global Call Center Service" operated 24/7 via telephone, e-mail and the Web, and "Multi-Lingual Service" which provides a variety of technical support such as interpretations at face-to-face meetings/conference-calls, translation services, and onsite technical assistance by engineers of different levels depending on requirements.
FNETS is highly experienced in providing multilingual, multi-vendor support in more than 50 countries world-wide by its "Global Technical Assistance Center" (hereinafter referred to as G-TAC) located in Yokohama Headquarters.
This new offering is based on the know-hows accumulated through G-TAC activities FNETS has been involved in for many years and is aimed at enterprises and their customers.
In recent years, enterprises aiming for globalization are facing problems such as follows:
FNETS has experience in providing a number of services supporting multivendor ICT infrastructure in multiple languages, mainly for communication-services providers and global data centers across the globe in more than 50 countries by "G-TAC" located in the headquarter. In order to help customers solve above mentioned problems, based on the know-hows accumulated through G-TAC, FNETS newly offers the "Global Help Desk" that can respond to the needs not only of such companies but also their customers.
In the newly offered "Global Help Desk", G-TAC will cooperate with overseas establishments of Fujitsu group, and provide 24/7 multilingual services (7 languages including Japanese, English, Chinese, Korean and Spanish).
|Global Help Desk|
|1．Global Call Center Service
Taking calls from customers (enterprises and their individual customers)
and the incident management (management of the call history).
Interpretation, translation, and technical instructor(s) dispatch
<"Global Call Center Service" Sample Image>
<"Multi-Lingual Service" Sample Image>
Orders from 200 companies, seven billion JPY in the next three years (all G-TAC businesses)
May 29, 2014
|(*1)||Fujitsu Network Solutions Limited : Headquarters: Yokohama, Kanagawa,
President : Haruyuki Iida
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Fujitsu Network Solutions Limited
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